mariamelissamichelle sabandal

manager, human resources - employee engagement and recruitment

About

Certified Human Resource Professional as certified by International Federation of Professional Managers (IFPM)

Country

philippines

City

philippines

Industry

outsourcing/offshoring

Skill

customer service, microsoft office, project management, microsoft excel, change management, process improvement, outsourcing, call center, team management, operations management, strategic planning, team leadership, call centers, recruiting, sap, hris database management, talent management, employee relations, peoplesoft, citrix, human resources, employee engagement, performance management, bpo, interviews, talent acquisition, copc, hris, performance appraisal, organizational development, hr policies, customer experience, business process outsourcing, management

Experience

specialist, site human resources - irm

aegis peoplesupport inc.

2009-9 - 2012-9 · 3 yrs 1 mo

* Responsible for supervising the Information and Records Management team to ensure organization of all employment records as necessary for compliance requirements. * Create and monitor a global structure for employee files (201). * Monitor timely creation and completion of employees’ files. * Ensure timely storage of terminated employees’ files (onsite and offsite) * Establish and implement processes on employee verification requests. * Serve as point-of-contact for information and records management telephone hotline.

executive, operations

teleperformance careers philippines

2008-6 - 2009-8 · 1 yr 3 mos

* Provide comprehensive and quality customer care at all times. * Continuously be updated on new information regarding the customer being handled. * Learn client’s web site, policies, procedures and back-end systems that may be used for email, product awareness, shipping, back order information, and other related areas. * Be constantly updated with rules and regulations that have direct impact to clients and customers.

manager, human resources - employee engagement and recruitment

firstsource solutions limited

2012-9 - Present · 14 yrs 1 mo

* Actively engage the key employees through structured interactions, as well as regular communications formally and informally. * Develop and administer satisfaction surveys, interviews both online as well as through phone and capture feedback from the employees, business managers and other stakeholders. * Assess the quality of engagement of employees through surveys and interviews and provide feedback to the key stakeholders. * Facilitate pro active engagement conversations between the employees and their managers, mentors etc. * Be the voice of the talent groups in reflecting issues back to management and ensure timely resolution of issues. * Assist in the implementation of HR and Talent Development initiatives for the employees. * Provide inputs for improving the effectiveness of processes, policies on talent management.

Education

human resources

2014-1 - 2014-1 · 1 mo

university of mindanao

management

2004-1 - 2008-1 · 4 yrs 1 mo

Activities and Societies: Junior Philippine Institute of Management Accountants REPRESENTATIVE (DAVAO DEL SUR) National Council of Campus Journalists S.Y. 2007 2008, Commission on Higher Education INTERNAL ASSOCIATE EDITOR The New Expos, the Official Student Publication S.Y. 2006 2007, UM Digos College GENERAL SECRETARY College of Business Administration S.Y. 2006 2007, UM Digos College EXTERNAL ASSOCIATE EDITOR The New Expos, the Official Student Publication S.Y. 2005 2006, UM Digos College