wynonia jackson

Making outbound calls to customers who were from 1 day to 180 days past due. Adhere to all policies & procedures. Provide a high level of customer service to our cardholders. Handle most complex collection inquiries and issues. Excellent listening skills Easily adaptable to change and exhibit flexibility. Available to work effectively in a high volume/fast paced environment. Ability to multi-task. Very reliable and predictable attendance

Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., minimum calls per day, contact percentage, promises/calls ratio, promises kept. Document all collection efforts for each assigned account in the collection system using action and reaction codes, rescheduling feature, “scratch pad” entries, etc. in accordance with established procedures. Order updated credit bureau report or initiate skip tracing process in accordance with established standards.

Handles heavy incoming/outgoing calls to assist borrower(s), collect payments, and resolve problems. Consistently follows the Procedures regarding initial contact, follow-up, and broken promises with both borrowers as well as vendors. Sets, delivers and follows up on all departmental and individual goals for lowering delinquency. Contacts delinquent accounts, tracks, and reports delinquencies to supervisor. May perform skip duties. Stays up to date and in compliance with State and Federal laws. Ensures departmental forms are correctly and accurately processed and system documentation is timely, accurate, and complete

* Utilize knowledge of AML laws including BSA Patriot Act and US Treasury guidelines. * Assess compliance with banking laws and reported suspicious entries and action. * Review and investigate customer information for potentially suspicious activity while performing AML investigations. * Utilize knowledge of Money Laundering Laws and OFAC requirements. * Utilize knowledge of Know-Your-Customer concept files and credit card businesses. * Write and prepare Suspicious Activity Reports (SARS) in accordance with regulatory requirements. * Assist and provide information to support Suspicious Activity Reports (SAR) or equivalent for regulatory filing. * Determine and implement additional steps, validating KYC risk compliance based on research of customer records, verification of account purpose and legitimacy, analysis of transaction activity. * Perform additional tasks as assigned, improving the effective administration of the AML and KYC Policies. * Evaluate wire transfers and other payments for potential fraud, money laundering, patterns and inconsistencies.

rocess: Next Day Sales Check List Quality Assurance (QA). Review the loan 24 hours prior to Sale. Perform each test attribute to answer all questions on the checklist. Determine if the NDS template was completed (Test Attribute 1). Review all Loans for Active Military/SCRA. Verified warning codes. Reviewed Status for Principal Balance. Verified that the Loan Certifications are documented. Verified Current Payments applied since referral to Foreclosure Date. Reviewed Loans for Payoff, Anticipated Payoff and or Payoff reinstatement Funds. Reviewed correspondence between the borrower, the Client and or Third Party. Verified Loans for liens, escrow, insurance Verified Bid Instructions for completion. Reviewed Modification Docs 4506T, requested Modification Affidavit (RMA) Financials and Hardship Letters. Reviewed Solicitation letters, Modification Packets

* Utilize knowledge of AML laws including BSA Patriot Act and US Treasury guidelines. * Assess compliance with banking laws and reported suspicious entries and action. * Review and investigate customer information for potentially suspicious activity while performing AML investigations. * Utilize knowledge of Money Laundering Laws and OFAC requirements. * Utilize knowledge of Know-Your-Customer concept files and credit card businesses. * Write and prepare Suspicious Activity Reports (SARS) in accordance with regulatory requirements. * Assist and provide information to support Suspicious Activity Reports (SAR) or equivalent for regulatory filing. * Determine and implement additional steps, validating KYC risk compliance based on research of customer records, verification of account purpose and legitimacy, analysis of transaction activity. * Perform additional tasks as assigned, improving the effective administration of the AML and KYC Policies. * Evaluate wire transfers and other payments for potential fraud, money laundering, patterns and inconsistencies.

Evaluate foreclosed loan during File Review process. Provided remediation recommendations to Client designated Independent Audit Team. Review loan file documentation; the accurate assessment of fees, and review previously rendered modification, foreclosure, short sale and DIL decisions, to effectively recreate processing events and determine accuracy of the final decisions. Validate that there is a pending foreclosure action. Determine if the Pre-Foreclosure Reinstatement Notice has been issued when necessary. Verify that there is documentation providing evidence of the right to enforce the promissory note is present. Validate if Loss Mitigation appropriately applied criteria have been fulfilled, when necessary. Determine that the current foreclosure action was initiated by an FRR referral or the loan was purchased and/ or servicing was transferred to the loan was active in foreclosure. QC Loans that were being Referred to Foreclosure.

* Utilize knowledge of AML laws including BSA Patriot Act and US Treasury guidelines. * Assess compliance with banking laws and reported suspicious entries and action. * Review and investigate customer information for potentially suspicious activity while performing AML investigations. * Utilize knowledge of Money Laundering Laws and OFAC requirements. * Utilize knowledge of Know-Your-Customer concept files and credit card businesses. * Write and prepare Suspicious Activity Reports (SARS) in accordance with regulatory requirements. * Assist and provide information to support Suspicious Activity Reports (SAR) or equivalent for regulatory filing. * Determine and implement additional steps, validating KYC risk compliance based on research of customer records, verification of account purpose and legitimacy, analysis of transaction activity. * Perform additional tasks as assigned, improving the effective administration of the AML and KYC Policies. * Evaluate wire transfers and other payments for potential fraud, money laundering, patterns and inconsistencies.