Ethan J. Wright

- Responsible for the direction of operational and security event related functions at RBC Amphitheatre (formerly Budweiser Stage) & RBC Echo Beach (no longer in operation), Live Nation owned and operated venues) as well as additional third party venues hosting Live Nation produced events as needed (Scotiabank Arena, Rebel etc.) -Development and management of relationships with external stakeholders, including local police departments, bylaw enforcement, Hotel X, Exhibition Place, Ontario Place, the AGCO, Metrolinx, other government entities and Maple Leaf Sports and Entertainment to ensure safe operations of all live events in the area -Cost analysis of year over year salary impact and financial forecasting for departments -Drafting of staff deployments, crowd management plans and execution of emergency management plans for event operations - Advance calls with all touring acts to establish security parameters for their upcoming shows -Select, train and manage the relationship of third-party vendors, including but not limited to security, medical, and canine detection services -Development and delivery of security guidelines and training programs for in-house, third party and shareholder partners - Oversight of 250+ employees and third party vendors on event days - Drafting and distribution of day of show event detail sheets for all departments -Setup and implementation of Ontrack event software as well as Accredit Credentialing systems at RBC Amphitheatre - Acting General Manager when they are not on site

• Responsible for the creation, review and maintenance of process automation plans to more efficiently manage our client database, nurture our leads and help the growth and success of all sales representatives • Assisting with the successful set up and "launch" of new agents to the team and executing on various recruiting strategies • Lead digital marketing strategies including email marketing campaigns via mailchimp, website updates, social media account management, and media buying for google ads and facebook to support business development for our agents • Analyze and interpret data from our sales and marketing strategies to make corrections and improvements in our systems and tools which ultimately drives higher sales within our teams across the Greater Toronto Area and Newmarket • Budgeting and forecasting: Establishing spending budgets and track results • Year over year sales doubled during my time with the company

This position was mainly based out of Budweiser Stage, RBC Echo Beach, and OLG Playstage (Drive-In venue in partnership with MLSE). In addition to previous positions responsibilities as Manager, Employee and Guest Experience: • Responsible for department of 100+ team members including supervisors, team leads, ushers, ticket takers, guest ambassadors, accessibility liaisons and guest services • Forecast & meet budgetary targets for annual staffing levels throughout concert season based on updated efficiencies • Oversight of seasonal customer service department for Budweiser Stage and RBC Echo Beach (daytime and night of show customer service representatives who monitor phone lines, social channels, customer experience management software etc.) • Responsible for oversight of Square POS system, revenue targets, cash sales and control & maintenance of inventories of guest services department • Schedule department of over 100 employees on internal scheduling system for approximately 70-80 events per season • Created hospitality guide for incoming tours. This guide provided information on city amenities available to the tours.

• Implementation of corporate and division wide guest service goals at our venues to create a top tier employee and guest experience, as a result our overall venue satisfaction scores for Budweiser Stage increased by 8% from 2018 to 2019 • Ambassador for the creation & implementation of employee engagement, recognition and rewards programming to increase retention rates, as a result our employee satisfaction & engagement scores have increased year over year by an average of ~2.5% over 29 graded categories • Venue staffing; Organized annual hiring fairs for our venue seasonal staff (security, ushers, ticket takers, cleaners & maintenance) and responsible for hiring and onboarding all seasonal staff • Training and implementation of service excellence standards and service culture programming for venue staff including the planning and execution of seasonal leadership training for 30+ supervisors as well as orientation sessions for 250-300 seasonal employees on an annual basis • Created internal employee newsletter for Budweiser Stage and RBC Echo Beach distributed on a monthly basis • Facilitated monthly employee advisory council meetings with group of 20 representatives from different departments at Budweiser Stage & RBC Echo Beach • Oversight & maintenance of lost and found inventories (Crowdfind)

• Opened and/or closed the venue daily while working with the FOH Manager and Assistant Managers to coordinate their schedules • Scheduled the management team accordingly for private events and media bookings on days the venue was closed to the public • Liaised with food vendors; Kept them informed of daily capacities via the TicketWeb platform, ensuring staffing/F&B needs were met • Liaised with security & janitorial vendors to staff the venue appropriately as needs changed over the course of the production’s stay • Primary chain of communication between Faculty team and the Toronto on-site team; Sent nightly/morning recaps on a regular basis • Responsible for the creation and implementation of emergency protocols & procedures in the event of such an occurrence • Real-time updating of the senior executive team when on-site operational/technical issues occurred at the venue • Facilitated hiring process of 70+ staff in coordination with the Live Nation support team and the on-site management staff • Provided support and assistance to the rest of the management team with scheduling, staffing, and consumer facing issues • Provided superb communication and continual leadership for all Happy Place staff and the senior executive team in L.A. • Ordered and received shipments for on-site operational needs on a regular basis

Worked closely with MLSE Global Partnerships department and the Live Nation Entertainment Sponsorship department to run corporate hospitality events on site at Budweiser Stage (Formerly Molson Canadian Amphitheatre). ● Overlook setup of signage and food & beverage for corporate hospitality events at Budweiser Stage (formerly known as Molson Canadian Amphitheatre) for clients (OLG, Google, Mettrum Originals and more) ● Ensure that Chairman Mills deliveries, catering setup and food & beverage preparation is completed in a timely manner prior to party arrival ● Assist corporate clients with site entry and any additional operational needs in order to make their visit as smooth as possible

Completed my five month internship with the Premium Seating Department at Live Nation Entertainment where I was able to work on digital media strategy, new business development alternatives and client account management. ● Created a SnapChat filter for the Premium Seating department which was utilized 17,000 times and viewed by over 700,000 individuals ● Organized data collection of season seat parking, reservations, seating charts, as well as additional ticketing needs ● Created and maintained reservation system and client management system to log all requests and additional notes on each client ● Data collection of food and beverage sales in the American Express Lounge for the Premium Seating Department ● Analyzed the data collected and created a report log for the Vice President of Operations at Live Nation Canada ● Actively engaged in sales promotion tactics for the Premium Seating Department ● Sold and processed over $15,000 in Live Nation Bucks for the Premium Seating Department

● Assisted with development of new influence, content and digital media marketing strategies ● Researched key influencers and analyzed website traffic in order to extend reach of brand ● Created promotional materials implemented to increase business development and generate leads for sales team ● Completed data entry and assessment of student surveys after completion of programs ● Assisted in implementation of movement and mindfulness programming with elementary level students

The 17th annual NBA All-Star Technology Summit is an event that has brought together some of the most influential names in sports, media, and technology for a conversation about the future of the industry. Topics covered include: - Game Change: Technology and the Future of the NBA - Inspiring the Next Generation of Players and Fans - Courtside From Your Couch: The Power and Potential of Technology - There's An App For That: Sports and the On-Demand Economy I worked closely with the NBA event staff to prepare for execution of the Technology Summit: ● Day of Service registration desk ensuring all proper paperwork and waivers were filled out by guests for NBA Day of Care ● Assisted the NBA Events Team by preparing and organizing credentials for All Star Weekend guests and clients ● Helped launch the NBA All Star Tech Summit by preparing promotional content for All Star Weekend participants (Players, Owners, Staff) ● Assisted with operational setup of player interviews and conference halls

Jobspring Partners is a professional IT staffing agency that takes an innovative approach to matching the most qualified IT professionals with organizations that offer rewarding full-time and contract career opportunities. I utilized a team-based approach to recruiting and worked exclusively in the technology community of the Greater Toronto Area. With a deep understanding of the technology job market, my team and I were able to identify opportunities that best served the needs of people looking to advance their careers. ● Facilitated the recruitment of software developers with varying skill levels ranging from senior to junior roles ● Actively engaged in contacting potential clients and promoting the company’s various services for new business development ● Acted as spokesperson for the organization by answering written and oral inquiries ● Prepared and delivered promotional PowerPoint presentations as well as informational materials for client site visits

This 12-month Sport and Event Marketing post-graduate certificate program teaches students to leverage sports, entertainment and cause-related marketing to provide innovative brand solutions. Students gain an understanding of the building blocks of a marketing plan by analyzing markets, competitors and consumers to build a solid integrated marketing communication plan and execute it through traditional advertising, digital media, live event presence, and cause partnerships.