Reggie Lyn Sembrano

At C2A, we're more than just a service provider; we're your dedicated partners in propelling your business to new heights. Whether you're a startup or a small business, we're here to support you every step of the way. 🌟 What We Offer: - Eye-catching visual design - Enhanced online presence - Social media mastery - Admin support

● New Clients Onboarding ● Set expectations about the product and services ● Created GoogleMyBusiness, Facebook page and Yelp listings as needed ● Scheduled monthly touch base ● Obtained specific keywords that they want to use to make their business visible in Google ● Ensured all assigned clients are up to date with their monthly payments ● Upsold other services like website and service upgrades

● Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions ● Provided product and service information together with resolving product and service problems ● Maintained customer records and financial accounts by updating account information and processing adjustments ● Maintained financial accounts by processing customer adjustments ● Negotiated with the customers to secure the required partial bill payments in extending their monthly due dates

● People Management ○ Secured that all business procedures used to complete operational responsibilities are followed by direct reports ○ Delegated tasks and provided direction to clerical staff and ensured that assigned tasks are completed ○ Ensured that there’s an effective as well as appropriate staff coverage ○ Monitored the performance of staff, provided feedback on their performance and conducted performance evaluation ● Operational Expenditure Management ○ Tracked office or program expenditures by recording expenses, alerting the superior to budget overruns and unusual expenses together with authorizing purchases ● Financial Management ○ Maintained a variety of financial records such as petty cash funds and purchase orders ○ Responsible for liquidation of all funds ○ Tracked all expenditures should not exceed to quarterly budget ● Reception Management ○ Multitasked on recruitment duties for the receptionist such as Jobvite ○ Monitored the step by step process of engagement with the applicants such as games, social engagement, offering refreshment to applicants, welcoming of clients on site and taking care of executive visits at the highest customer service provided ● Vendor Management ○ Created, completed and monitored the trackers to meet the deadlines for validation ○ Corrected invoices for timely payments and budget control ○ Managed the trackers for budget controls, payment and compliance pushing for zero errors/escalation ○ Controlled assets to ensure the proper stocks are available

● Travel and Logistics ○ Responsible for shipment of supplies and travel ○ Mobility for people or employees ● Company Merchandise ○ Vendor selection coordination with the Procurement team ○ Merchandise proofing ○ Company wide inventory and distribution of allocation ● Asset Management ○ Collates approved forecasts from operations, training and recruitment ○ Procurement of assets such as headset ○ Tracking and inventory ○ Distribution and compliance for clearance ● Office Supplies Management ○ Collates approved order of supplies from all departments monthly ○ Procurement of supplies from vendors ○ Assign delivery to each site and track the timelines ○ Controls budget for their respective sites ○ Make sure that inventory is being maintained ● Client Management ○ Organize the approved request from Operations, client services and implementations for the client visit ○ Preparation of their arrival from airport, to hotel, to site and other requested locations ○ Food and boardroom set-up/reservation on site ○ Coordinated with the Facilities Team on any assistance needed

> Hewlett-Packard Inc. Provides assistance and technical support to printer users. Receives and responds to calls from users reporting problems and/or requesting assistance; provides technical advice; walks the user through the problem's resolution; and explains system procedures, limitations and/or sequences. Develops procedural manuals, system documentation, and application "quick tips" to be used as references by system users. Delivers, installs, sets up, configures and maintains personal computers, networks, printers, and other hardware. Diagnoses troubleshoot and repairs problems. Installs and configures upgrades. 

Expert Global Solutions (now Alorica) former RMH Teleservices Asia Pacific Inc. > Barclaycard US (Credit Card Company) February 2015 to October 2015 > Sprint (US Telecom Company) August 2013 to February 2015 Regular Duties: Coordinates production of communication materials; writes, edits and provides art direction for fliers, publications, brochures, posters, etc. In charge of developing, implementing and monitoring incentive programs on a regular basis. Accountable for creating a culture of friendly competition, delivering results, ethics and integrity. Assists in the coordination of public relations activities. Develops and executes communication plans that align with the strategic objectives of the organization. Provides advice and guidance on strategic communications to internal business partners. Helps to develop goals and objectives for communications in coordination with operations and leadership team. Administers programs designed to optimize written, in-person, online, and telephone communications. Works within department budget, secure approvals as needed and documents progress of projects. Responsible for ensuring ongoing compliance for the area(s) of assigned responsibility. Maintains knowledge of policies and procedures and performs in accordance with applicable regulatory requirements and accreditation standards as they relate to the assigned department. Handles special projects, as assigned. Relationships: Coordinates with internal and external clients of Sprint. Interacts with employees and external vendors for account related activities. Coordinates with other support departments such as HR, Workforce, Payroll, etc. for account related programs/needs. Accomplishments Has consistently met all job expectation with above average performance Consistently received maximum bonus potential month over month for exceeding regular job requirements and expectations

> Sprint (US Telecom Company) Account Specialist for all current and non-existing Sprint Customers who are willing to purchase an additional line of service, new or upgrades. Responsibility includes ensuring 100% positive customer experience. In-charge of hitting required quota stated monthly. Accomplishments : One of the top sales performers in the account for 2012 Overall point of contact for the team if Team Manager is unavailable Responsible for gathering sales data and calling out outliers for intraday performance sales Responsible for closing the loop for feedback with Operations Manager due to the unavailability of the Team Manager Consistent in providing best customer satisfaction by not having more than 2 negative feedback for the entire 2 years Has consistently been awarded monthly incentives and spiffs as a top performer bonus