Vincent C.

- Collaborate with various teams to ensure monetization strategy is integrated into core gameplay features. Populating in-game content with various choices and opportunities to drive engaged players retention. - Develop and implement timelines and placement for in-game content. Overseeing collaborations between other game brands to bring crossover items between products, amplifying multiple brands. - Collaborate with stakeholders to identify and prioritize project requirements, resulting in a streamlined workflow while organizing, configuring and scheduling in-game content. - Work closely with designers to come up with trends in content and designs. Collaborate with 1st & 3rd party partners to maximize post-launch campaign & in-game retention. - Oversaw production & monetization processes from start to finish, ensuring all deliverables met the highest quality standards.

Ubisoft Star Players - Assist in handling Ubisoft’s Star Player initiative. The program highlights the most passionate community members. - Help Brand teams identify potential advocates, community members and fans to become Star Players. - Guiding and coordinating Star Player activities at game shows such as E3, PAX West, and Brazil Game Show. Corporate Community Manager - Assist planning social messaging for Ubisoft brands. - Spearheaded and coordinated community workshops at our NCSA CRC Studio, an initiative which brought fans into the studio for a first-hand look at the work we do. - Provided social coverage & interaction for Ubisoft Facebook & Twitter brand pages that boast over 5,500,000 likes & 7,100,000 followers. - Moderated and assisted Ubisoft brand livestreams. The Crew (June 2015 - January 2018) - Lead NCSA Community Manager for “The Crew” - Manage and assist “The Crew” community members throughout social platforms such as Facebook, steam and official forums. - Assisted in maintaining corporate “Ubisoft” social channels on Facebook & Twitter. - Created qualitative reports to document community concerns & attitudes to be used by the development team. - Weekly meetings to help promote community status and events with online articles and in-game events.

- Provided coverage for Ubisoft Support Facebook & Twitter brand pages which boast nearly 112,000 likes & 31,000 followers. - Moderated Ubisoft & Steam forums & assist customers proactively. - Moderated & encouraged participation through live chat on brand Streams for Community Managers & Developers on the Assassin’s Creed, Ubisoft & Trials twitch channels. - Moderated & respond to requests regarding Youtube videos using the Youtube backend tool in a manner compliant with Ubisoft brand goals. - Developed, create & maintain documentation regarding social support practices including strategic messaging & policies. - Created guidelines for social support standards in line with Ubisoft’s values. - Created qualitative reports to document community concerns & attitudes to be used by CS for The Crew’s report on a weekly reporting schedule. - Completed the Achieve Global Managing the Customer Experience training program. - Worked closely with The Crew’s post launch team including the community managers in NCSA & EMEA, Community Developer, QA Live, Live Producer & CS Game Owners during the game’s Beta tests & launch via weekly meetings & persistent conferences in order to execute messaging according to brand strategy, provide messaging recommendations and convey community concerns.

- Responsible for first & subsequent customer contact until a resolution was reached over phone & email. - Maintained game ownership of Trials: Evolution & Splinter Cell Blacklist Communicated with the post-launch teams, developed internal documentation for team members, generated salesforce reports & communicated issues to the teams for resolution. Forged a working relationship with the Community Developer in order to tailor messaging to fit brand goals. - Founded the social support agent role & developed the position’s responsibilities.

Simulation and Game Design club met weekly to discuss,test, develop and play board and computer games. Specific position was to promote and aware students of the game club