Wissem Bettaleb

Manages all IT Operations onboard Oasis class vessels, equipped with an advanced technology combined with a large number of network devices, point-of-sale systems, computers, servers, etc., to maintain and support. Manages and coordinates the IT Infrastructure and engaged with Assistant System Manager for monitoring and troubleshooting of all hotel related computer equipment, including but not limited to, the wired/wireless infrastructure, the Interactive Stateroom Entertainment (ISE), the telephone exchange (PBX) with all wired and wireless (Wi-Fi) telephone equipment, Wi-Fi & Internet Cafe, and satellite voice and data transmissions (C-Band, Inmarsat A, B, C, M, Mini-M, Mobilecom/Mercury Call Router, Call Accounting, etc..) In addition, the department maintains some marine equipment excluding navigational-related equipment. Managing IT budget and IT equipment onboard and responsible for maintaining and replenishing spare parts. IT positions (IT Assistant Manager, all IT Officers and all IT Infrastructure specialist) report to IT Manager. IT Manager reports to Hotel Director/General Manager.

In accordance with Royal Caribbean Internationals philosophy of Anchored in Excellence, each employee always conducts oneself in a professional and courteous manner. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.

Supervise IT staff including scheduling, and assignment and follow-up of incident management tickets. Act as senior technician for other IT Staff Members. Assembles and configures advanced network components. Understands network security devices such as firewalls, proxies, and mobile device managers. Maintain Active Directory system by managing users, directories, and permissions. Completes standard, defined procedures for maintenance of shipboard servers and network infrastructure including, but not limited to, backups, patching, routine and preventative maintenance. Performs advanced troubleshooting to isolate and diagnose common problems, including but not limited to in-stateroom equipment for In-Stateroom Entertainment (ISE, including Interactive TV) and telephone problems (IT-Managed PBX). Ensures proper installation and provides first- and second-level support for all IT supported PCs and peripherals including ShipNet workstations, Internet Café workstations (Mac or PC), POS terminals, devices and peripherals, and devices supporting ISE/ITV and Digital Signage. Set up, monitor, and break down embarkation check-in equipment and operations. Interface with shipboard department and division heads and shoreside operational areas, including GPS, serving as a professional ambassador for IT. Understand and participate in regular review of IT budgeting including CAM and Repair & Maintenance. Responsible for logging all time and work as well as reviewing incident tickets in the onboard incident management system and monitor respective technicians queue. Provides after-hours support for any IT-related issue.

Ship and out from the yard and crossing from Germany all the way to China. Assist on Infrastructure builds and configuration of all systems and hardware/software.

Senior technician for other IT Staff Members. Monitor, Maintain and inventory IT infrastructure (Servers, RDP, workstations, phones, TVs, Satellite). Supervise IT staff including scheduling, and assignment and follow-up of incident management tickets. Assembles and configures advanced network components. Understands network security devices such as firewalls, proxies, and mobile device managers. Maintain Active Directory system by managing users, directories, and permissions. Completes standard, defined procedures for maintenance of shipboard servers and network infrastructure including, but not limited to, backups, patching, routine and preventative maintenance. Performs advanced troubleshooting to isolate and diagnose common problems, including but not limited to in-stateroom equipment for In-Stateroom Entertainment (ISE, including Interactive TV) and telephone problems (IT-Managed PBX). Ensures proper installation and provides first- and second-level support for all IT supported PCs and peripherals including Ship Network workstations, Internet café workstations (Mac or PC), and devices supporting ISE/ITV and Digital Signage. Installs, set up and/or replace telephones. (On ships with an IT-Managed PBX) Set up, monitor, and break down embarkation check-in equipment and operations. Interface with shipboard department and division heads and shore side operational areas, including GPS, serving as a professional ambassador for IT. Understand and participate in regular review of IT budgeting including CAM and Repair & Maintenance. Responsible for logging all time and work as well as reviewing incident tickets in the onboard incident management system and monitor respective technicians queue. Monitor and coach IT Team about Safety and Security onboard the vessel Provides after-hours support for any IT-related issue.

IT Department Assembles and configures basic network components. Performs basic troubleshooting to isolate and diagnose common problems, including, but not limited to, in-stateroom equipment for In-Stateroom Entertainment (ISE, including Interactive TV) and telephone problems (IT-Managed PBX). Image in-stateroom equipment for ISE/ITV. Ensures proper installation and provides first-level support for all IT-supported PCs and peripherals including Ship Network workstations, Internet café workstations (Mac or PC), and devices supporting ISE/ITV and Digital Signage. Installs, set up and/or replace telephones. (On ships with an IT-Managed PBX) Set up, monitor, and break down embarkation check-in equipment and operations.

Implementing, Troubleshooting and Project Management for Juniper, Extreme Network and Avaya Solutions.

Implementing a demo kit of Network connection between a Headquarter and a branch office based on Cisco Routers and using IP/MPLS (primary Link) and Frame Relay (Secondary Link) and assuring the redundancy and Data Load sharing. Implement security policy protecting the Head quarter Network using a Fortinet Firewall (FortiGate 4500).

New lines installation and troubleshoot of analog phone solution for the National Phone Operator Tunisia Telecom.