Winston Almeida

- Engaged in client follow-up calls and email campaigns, increasing client retention by 25% - Implemented a new member onboarding process that increased client retention by 20% during the first month. - Achieved 25% membership-to-personal-training conversion rate (vs. 20% target), driving higher revenue per member through needs-based selling. - Maintained high standards of club cleanliness and equipment functionality, leading to member satisfaction rate. - Supported trainers in client onboarding, ensuring a smooth transition into fitness regimes and improving initial client engagement by consistently providing Hand offs and improving PT sales and experience. - Received WOW! Moment awards for exceeding membership sales and for going above and beyond in club maintenance.

- Led hiring and onboarding of 30+ team members, ensuring 100% orientation completion within 14 days of hire. - Improved staff productivity by 18% by aligning team KPI focus with strategic daily goals. - Reduced shrink by 15% by implementing tighter asset control measures and revising stockroom workflows. - Boosted customer base 15% MoM through loyalty programs. - Delivered consistent 90–95% customer satisfaction ratings through real-time coaching, MOD coverage, and issue resolution. (Increase from 3.8 to 4.1 on Google) - Achieved 99.5% order accuracy and 95% on-time ecommerce fulfillment. - Partnered with management to pilot inventory improvement plans that improved stock accuracy by 17%. - Achieved a consistent 90%+ score in store audits by enforcing operational procedures and ensuring timely compliance with OHSA standards.

- Enhanced customer experience strategies, improving Google rating from 4.5 to 4.8 in 2023 and driving higher satisfaction. - Implemented sustainable growth strategies, exceeding KPI targets with 18-21% growth against a 15% benchmark. - Increased website traffic and sales by 15% through QR code-driven range extension in-store. - Optimized inventory management, maintaining >90% in-stock levels and reducing stock lifetime by 33% through strategic promotional planning. - Boosted customer engagement, increasing delightment rates by 75% and reducing refund turnover to 10% via process improvements. - Drove demand forecasting initiatives using Pareto analysis, leading to +58% Q4’23 promotional sales growth through regional supply chain actions. - Executed supply chain optimization strategies, enhancing stock turnover, inventory flow, and overall profitability. - Led SAP-based demand planning training, utilizing APO to improve forecast accuracy, inventory control, and procurement processes. - Defined and managed stock norms, product lifecycle strategies, and cost controls, optimizing supply chain efficiency. - Conducted market demand analysis, refining product assortment planning to align with consumer trends and inventory goals.

- Managed country-level category operations, overseeing business strategy, budgeting, demand planning, procurement, and e-commerce, driving market expansion and increased penetration. - Developed and implemented Power BI dashboards to streamline sales, supply, and financial operations, enhancing data-driven decision-making and weekly business reviews. - Optimized inventory control by defining stock norms and managing Open-To-Buy (OTB), reducing stock days from 160 to 88, improving cash flow, and lowering holding costs. - Conducted market analysis and pricing strategies, increasing profit margins by 25% through competitive price optimization / Fair Price Analysis. - Executed markdown strategies for a $75M category, reducing stock levels from 12% to 3%, significantly improving turnover and profitability. - Collaborated with demand planners to enhance inventory management, achieving 85%+ forecast accuracy, improving replenishment cycles, and driving team performance through targeted training.

- Forecasted sales and purchase quantities with +/-10% accuracy, ensuring optimal inventory levels. - Maintained 100% accuracy in product referencing and managed 120+ SKUs using MS Excel and SAP. - Balanced supply lead time (SLT) to maintain 95 days of inventory across stores, warehouses, and online channels. - Reduced packaging costs by 5% to support a more sustainable and eco-friendly business model. - Developed a sustainable business strategy by aligning gross margin (supply + store) with financial goals. - Introduced "Made in India" products in the catalog, cutting import costs and duties by 40% on weights and equipment. - Led supply chain operations for the Domyos brand, optimizing a $2.4M budget. - Acted as the supply chain lead during new store openings, ensuring seamless inventory management. - Implemented store display minimums to enhance merchandise visibility and sales efficiency. - Conducted SAP training on order management (ME21N, PRT), improving operational efficiency. - Analyzed and anticipated product range performance, supporting retail sales and purchasing strategies.

• Responsible for the personal safety of others and the security of assets. • Master the Team efficiency and help build a sustainable business model for the future. • Initiated and Installed systems in place to cut Inventory costs by 45% over 6 Months. • Managing the Availability and accuracy of Stock through frequent optimization of Warehouse to Store Delivery Channels >98% • Carrying out Maintenance, the anticipation of Future expenses, and the running expenses of the Store. • Initiating and Leading a Country Project on Same Day Delivery to the Customer

• To Recruit, Manage and Develop a Team at the service of the Store, focused on Customers. • To Manage Department's Profit and Loss statement. • To Pilot future needs of the Sport and Set Ambitious Targets at the Department level.

• Choose Range, manage my Profit and Loss account, digital performance, market share and boost business. Additional Responsibility: Manage the Fixtures, set up a layout and create a CAD Plan for easy navigation around the Fixture Area. Satisfaction Rating >90%

• Creation of RFx’s (Request for Information, Request for Proposal, Request for Quotation, Reverse/Forward e-Auctions). • Training and conducting workshops for suppliers and stakeholders to educate them on how to complete the tenders online. • Create and Conduct Online Auctions- (Reverse Dutch, Reverse English and Forward Auctions and Sealed Bids) on Neogrid System

• Help the Procurement Team to build the range & Assist merchandisers by raising orders. • Competitive Analysis to ensure profitable sales to the Category of Electronics. • Handled the Quality Check for the team.

• Search, Source, Screen, Interview, and Recruit Candidates for IT and Non-IT Recruitments in the United States of America. • Temporary and Contract Placement Screening. • Resume generation and through an in-house portal. Segregating the resumes.