shek lui

Prepared corporate documents including but not limited to policy submissions, organisational policies and procedures.

* Engaging existing council members by organize council meeting, survey, webcast or any specific membership projects * Managing membership projects including event planning and budget control * Identify, qualify, invite and follow up with new council prospects to achieve council membership growth * Providing administrative support on member’s account renewal and payment

* Handling office administrative duties, including bookkeeping, account record, maintenance of office filing system, database and basic utility * Promoting and organizing events including press conference, seminar, forum and site visit * Liaising with members and project’s partner on advocacy issues

Coordinating worldwide medical emergency hotline services, e.g. medical evacuation, repatriation and medial referral - Providing hotline customer service’s by explaining the scope of our services and handling complaints.

* Collected and analyzed staff performance information on accuracy level and pattern of errors * Conducted a comprehensive review of data accuracy in service delivery database * Prepared statistics on completion rate as part of the performance monitor on document compliance * Assisted Service Managers in all administrative tasks including: invoice processing, petty cash reconciliation, office management, fleet Management and data input and reporting

* Research expertise: * Social policy in East Asia * Adoption of welfare regime approach in East Asia * Comparative studies

Activities and Societies: Student Press (2003-2004)

Completed a thesis on Welfare regime approach and its application to the social policy in Hong Kong