Windinle K.

- Expanded and coded the automation scripts for Enterprise license usage tracking for GitLab, Nexus, Fortify. - Designed and coded the automation scripts for Collection of Enterprise Applications Resources Consumption, Metrics, and Metadata (i.e., GitLab, Nexus, Fortify, Jira, Confluence, Bitbucket, Jenkins) - Delivered all assigned tasks within one and a half months (or half the timeframe of a three-month release)

- Demonstrated capability in designing and implementing AWS cloud environments applying the AWS WellArchitected Framework recommendations. - Applied extensive learning to architect and successfully deploy AWS-focused projects unveiling expertise in AWS services such as IAM, VPC, RDS, DMS, CloudFormation, AWS Lambda, etc. - Worked within the Support Engineering team and gained hands-on experience in troubleshooting customers cloud environments technical issues.

- Assist CIS 3365, CIS3368, and CIS 4375 Project Teams using AWS for their implementations - Provide guidance for project implementation. Support and troubleshooting. Setup all accounts via the AWS Academy portal - Provide guidance to Faculty offering the courses. Faculty is not experienced in AWS. - Prepare and present demos and workshops for faculty and students teaching on how to provision the database server and the connectivity from the front end. Demo MySQL Workbench and how to install it - Guide students on how they can work as a team with AWS as the host of the database server and connect individually from the MySQL Workbench. - Test the same working model with Microsoft SQL Server and determine the feasibility of using this server considering licensing restrictions Monitor students and faculty accounts.

- Answer questions politely and professionally for frontline experts and assist them with claim facilitation - Provide troubleshooting of issues to completion of claim - Resolve escalated customer concerns via phone, mail, message, or e-mail - Develop and explain win-win solutions, balancing customer and company needs (Canada and US based lines of business, i.e., Bell, Telus, Verizon, AT&T) - Develop creative resolutions based on a solid business case, presenting Asurion in the best possible light

- Assist customers with a variety of technical support needs for total home set up within a complex network of connected devices while providing education and device optimization suggestions for mobile devices, tablets, computers, laptops, Smart TV's, home entertainment or theatre systems, gaming systems, vehicles, home energy and security systems and/or other consumer electronics. - Provide customers with logical troubleshooting to resolve operational issues on devices, other equipment and connectivity. - Offer customers a value-added experience with premier customer service through relationship and rapport building and swift identification and resolution of technology issues all while demonstrating empathy and assurance for the customer throughout the call or chat.

- Worked on several projects for the Mayor’s Office for Complete Communities - Assisted with the review of Complete Communities Action Plans and assess which pre-existing programs HPL could support communities with. - Developed a workplan and proposed a solution for merging HPL system-wide statistical database. These datasets track program attendance, library material services (electronic and physical), and other resources offered by HPL at neighborhood libraries. - Designed a database for the Mayor’s Office for Adult Literacy Director to better meet the needs - Built a multi-criteria data search and analysis reporting system

- Administration of the inventory management software; - Administration of the databases of various departments; - Network Administration; - Installation and configuration of programs on new PCs; - Development of configuration manuals, and user guides; - Training and support to users; - Elaboration and printing of daily and monthly statements of cash and stock movements. Technologies: Prolog Software, MS Visio 2003, MS Office 2000, Sage Saari line 100 Stock Management

Setting up of a Multicriteria M-Banking / Solution analysis with Jasper Reports - System analysis and design ; - UML Modeling with the Case PowerAMC; - Creation of a database with Oracle for the banking system and another database with MySQL for the electronic payment system; - Setting up of the web service that will manage our M-Banking system using Netbeans and Eclipse IDEs; - Setting up of the customers of the banking system which is managed by the JSF technology and mobile client created with J2ME technology; - Setting up of triggers for transactional management in case of update operations on one or the other of the two databases; - Multicriteria Data Analysis with Jasper Reports Server. Technologies: Power AMC 11, Ms Visio 2003, Oracle 10g, JSF, JEE, J2ME, Jasper Reports Server 3.5, NetBeans 7.3, Eclipse Helios SR1

Design and implementation of an application for managing Doul Coffee Shop's ongoing operations Modules developed: management of employees payroll, management and billing customers, and suppliers, inventory management, etc. Technologies: Power AMC 11, Ms Visio 2003, MS Access 2007, Visual Basic 6, Crystal Reports 8.5

FIT (former AITP) at UH was founded by UH College of Technology students in 1999 to promote career development, networking, and the recognition of IT Professionals. The Association of Information Technology Professionals is a national organization for individuals in the fields of Information Systems and Information Technology.