WILLSON JOSEPH

Microsoft 365 is a cloud-powered productivity platform Mail-Server Manage (Microsoft Teams, Word, Excel, PowerPoint, Outlook, OneDrive, Copilot in Word, Excel, PowerPoint, Outlook, and OneNote. The ability to install 1 TB of OneDrive cloud storage. Domain Server Working on Windows Server 2022 Domain (Creating a new user and managing the data of all users.)  SQL Server Manage SQL server 2019 (managing In-house Software data and backup)  RDP Server Remote Desktop Protocol (RDP) is a secure network communications protocol that manages individual users' encounters and gives Port and other City branch office users remote access to their in-house software work desktop computers.  Firewall Working on Firewall (monitors and filters incoming and outgoing network traffic based on an organization's previously established security policy, manages all VPN Port users.  Troubleshooting PC hardware Printer and software application Windows all User  Attendance access control system Manage attendance access control system (Troubleshooting software and hardware, monitoring activity, and setting schedules or alerts.)  QLC Mail-Server Manage QLC Mail-Server (Troubleshooting in Outlook, all user outlook backup, and server backup.)  Purchase IT accessories Management and user's request in the mail and ordering quotation and approval from the higher authority after installation.)  EPABX Machine Manage EPABX 44 Intercom System (EPABX server, wiring, Troubleshooting `instrument)  Airtel Manage Airtel Portal (Billing All Mobile Numbers, Landline numbers, Airtel broadband internet, Plan Activation, Mobiles, and internet complaint raising and tracking.)  Inventory Manage an IT hardware inventory (Resource optimization, Software license compliance)  Manage IP CCTV Camera system (Troubleshooting IP cameras, Backup, Video Footage IP camera installation)  Networking Configuring and installing various network devices and services (routers, switches)

IP Camera and HD Camera Installation and Paling on Clint's site  Installation of Security System and sensor on Clint's site  Rendered Engineering support for d e s i g n i n g , i n s t a l l i n g , a n d m a i n t a i n i n g electronic security systems.  Analyzed existing system safety plans, hazard lists, and testing procedures.  Coordinated engineering surveys and site visits to determine installation, Reparation, and modification needs of security systems.  Installed network devices in Windows platforms to enforce security rules.  Performed risk assessments and identified internet security bugs.

Working on Electronic Medical Record (EMR) is a computerized medical record created in an organization that delivers care, such as a hospital or physician's office. Electronic medical records tend to be part of a local stand-alone health information system that allows records storage, retrieval, and modification.  Oversaw an organization’s computer network, which involved more than 12 satellite office locations, and performed system maintenance on software, hardware, and configurations when needed.  Created a company-wide backup of all network settings and essential data and recovered information in various locations during system crashes.  Headed a team of network security personnel to secure sensitive data and prevent breaches.  Handling to Ex-servicemen Contributory Health Scheme (ECHS) billing portal and Tuberculosis (TB) “nikshay.in” Checking and verifying Patient data in Govt portal.

Assessed system problems with the network, software, or hardware components by running diagnostics, trying solutions, and upgrading devices when necessary.  Surveyed network usage and logged various points of access to focus on improving system performance and limiting downtime.  monitored the company-wide email system and made adjustments to allow for rapid business expansion and tripled user numbers.

Ran tests on computer programs, hardware elements, and network devices to keep speeds and performance at optimal levels and adjust as the company grew.  Discuss potential problems with network and computer usage with other staff members and explain how to get the best performance from individual workstations.  Completed repairs or submitted replacement orders for equipment that wasn’t performing at capacity.

Monitor existing systems to ensure structural integrity  Oversee the development and installation of new hardware and software  Install and configure operating systems and other software and routinely test installed software for glitch detection and other issues  Provide technical direction to IT support staff  Ensure constant availability of technical resources  Design and implement security systems and redundant backups to maintain data safety  Write custom scripts to reduce the need for human intervention