William Mottram

•Developing and implementing effective sales strategies •Consistently achieving sales targets •Establish productive and professional relationships with key personnel in assigned customer accounts •Negotiating and closing agreements with large customers •Monitor and analyse performance metrics and suggest improvements •Prepare monthly, quarterly and annual sales forecasts •Perform research and identify new potential customers and new market opportunities •Provide timely and effective solutions aligned with clients’ needs

Responsible for organising the returns/repairs department and in particular, controlling it’s resources and utilising it’s assets to achieve maximum efficiency. Duties: Investigated technical issues with products Accurately recorded service times and job costing in the Repairs Department. Collected and analysed data, then used it to plan and manage development of products. Kept costs down by focusing on the reduction of scrapping and getting more products back to stock.

Promoted to manager position to recruit, train and manage 20+ customer service reps • I fostered an environment in which customers enjoyed very high levels of service and employees were motivated to perform to the best of their abilities. • Manage front-end operations, ensuring friendly and efficient transactions at our onsite shop. • Consistently achieved record-high customer satisfaction feedback across all accounts. • Respected builder and leader of a customer-focused team. • Operated individual and team training programs for employees. • Lead by example and ensured the execution of all safety, security, quality and operations policies.

After 5months as a Sales Executive I gained promotion to take control of a variety of different aspects within the business: Stock Control - • Controlled over £4million worth of stock • Made sure that we had the correct amount of stock in correct locations for sales forecasts across all channels. • Involved in stock analysis on a daily basis and reported to Sales and Operations Directors. eBay Account Manager – • Set up and ran an eBay account for clearance items separate to main website. • Sold £5,000 worth of products each week and personally maintained 100% positive feedback. • Ran the whole process from listing, scheduling, packaging and shipping • Gained recognition as a “Power Seller” and “Top Rated Products” on eBay.

• Maintained and developed relationships with existing customers via meetings, telephone calls and emails. • Consistently hit targets – phone calls, sales and cross sales. • Advised on forthcoming product developments and discussed special promotions. • Recorded sales and order information. • Solved customer’s issues with delivery or products and made sure customer satisfaction was always achieved.

Coaching Cricket - Working closely with Head Coach Mark Atkinson -implmenting his methods and styles to cricketers from Beginner to 1st Grade level.

Responsible for the organisation of Stand owners and Members queries regarding the Shows and Exhibitions at venues such as Excel London, Earls Court, NEC Birmingham and MEN Arena.

UCCE - University Centre Cricket Excellence - 2005-2008.