William Cabral

• Assisted in analyzing and troubleshooting problems with equipment • Ensured aerial lift equipment met Ontario Ministry of Labour standards • Maintained equipment in an efficient and timely manner • Ensured equipment was prepared for rental orders

• Maintained efficiency and timeliness of exiting procedures • Answered questions and resolved complaints in a kind and timely manner • Performed cash deposits and completed associated paperwork in accordance with company policies • Troubleshot ticket machines to ensure efficient operation of parking lot

• Dealt and supervised games in accordance with the Gaming Commission of Ontario’s procedures • Recorded cash transactions to assist supervisors in management of the pit • Resolved customer complaints in a kind and timely manner • Ensured table chips were neatly organized and prepared for use after games • Ensured cash value chips were tallied correctly when Opening or Closing tables

• Provided informational services to residents and guests • Offered feedback on new policies and guidelines being implemented, increasing the efficiency and intuitiveness of the registration system • Checked-in residents and guests to the on-campus residences, which ensured a high level of safety was maintained • Resolved resident’s and guest’s complaints in a kind and timely manner

• Civil Engineering courses in: Construction Management, Foundation Design, Steel Design, Concrete Design, Transportation Systems, Low-Rise Design, & Bridge Design • Civil Engineering degree with core Commerce courses: Accounting, Finance, Marketing, & Operations Modelling & Analysis • Projects: Hamilton Pier 7 & 8 redesign including 4 story multi-use building design, Rapid Bridge Replacement schedule, Dundurn Market optimization & renovation