william toto
network administrator and head of hardware support
About
My goal is to remain active in the field(s) of technology and education in order to better help out the end user with their needs. Specialties: Training, hardware/software implementation and maintenance. Interaction with end users both in person and via the phone.
united states
akron
chemicals
microsoft office, excel, customer service, word, customer relations, travel, training skills, network administration, network design, information architecture, information design, information management, microsoft excel, microsoft word, training, sharepoint, software documentation, troubleshooting, windows 7, computer hardware, system administration, process improvement, visio, access, team leadership, windows server, microsoft sql server, servers, project management, html, microsoft exchange, sql, management, networking, lotus notes, customer satisfaction, it strategy, technical support, outlook, teaching, windows, business process improvement, vpn, integration, technical writing, dhcp, coaching, requirements gathering, strategic planning, software implementation, sales account management, escalation management, server and upgrade implementations, new product deployment and maintenance, wireless solution management, software training and contract management, hardware and software implementations, call center operations streamlining, customer service and satisfaction, call monitoring and issue resolution, network security r&d, firewall and security optimization, sales generation and margin improvement, disaster recovery planning, staff development and training, client relationship building, user experience improvement
Experience
sales account specialist and technical escalation â software trainer and contractor
harley-davidson dealer systems inc.
Sales Account Specialist / Technical Escalation (2011 – Present) Serve as escalation point of contact for Knowledge Center, national call center ensuring exceptional customer service. Monitor calls and manage accounts for Eastern United States encompassing 342 sites answering calls from dealer employees regarding general software and hardware questions. Participate as Project Manager for Technical department and Technical Sales SME for entire Harley-Davidson dealer network. Build and implement servers and upgrades remotely and on-site. Oversee network security R&D for new products and maintenance of current deployed UTM solutions, switches, and servers. Provide technical support including firewall / security, server, networking, IoT (Internet of Things) devices, Mac OS/Mac OS Server, Android, iOS, and Windows desktop and server OS. Diagnose and resolve issues quickly and accurately utilizing extensive TES implementation experience.
network administrator and head of hardware support
chemsafe international
contracted technical trainer
devore technologies
Built relationships and traveled to 421 Harley-Davidson dealerships as Software Trainer within the continental US and territories to implement and train employees on use of new proprietary software, TALONes. Trained more than 40 new Field staff and 21 internal Help Desk employees. Collaborated with Dealer Principal and / or General Manager recommending services and hardware improving user experience.
esl teacher and distance learning networking professional
nova
Taught English as a second language for about six months and then was promoted to a tech support team for their distance learning program at the corporate HQ in Osaka, Japan.
it director
state farm
* Maintaining network integrity * Installing new hardware * Training staff on State Farm prospector software * General troubleshooting as necessary
senior knowledge center professional
harley-davidson dealer systems inc.
* Phone tech support to all Harley-davidson dealers in the US * Building and maintaining Fortigate firewalls * SSL and IPSec VPN networks * Testing new equipment for wide release deployment * Software training and documentation * Technical documentation * Project leadership * On site training and technical implementation throughout the Harley-Davidson dealer network * Training/mentoring new staff at Harley-Davidson Dealer Systems
Education
cleveland state university
bowling green state university
telecommunications
Activities and Societies: Student Radio/Television, Student Counsel
kent state university
management
Activities and Societies: Student teacher for undergraduate computer science courses as well as courses in Information Architecture.
william toto's Contact Information
Phone
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