William Smith

Led the full build-out of operations from a near-empty starting point to a high-performance, cost-efficient, and rapidly growing freight terminal. Oversaw team recruitment, operational systems implementation, safety and training programs, and strategic contract negotiations, achieving significant gains in driver retention, service quality, and cost savings while strengthening client and supplier relationships. • Built a fully operational terminal from scratch in 90 days, scaling from 3 drivers to 26, recruited dispatchers, yard managers, and yard jockeys, and implemented SOPs for dispatch, routing, and load management. • Designed a KPI dashboard to monitor performance in real time (turn times, OTIF, driver utilization, fuel efficiency). • Introduced quarterly safety bonuses and performance incentives per company policy to drive accountability and morale. • Instituted a driver feedback loop and quarterly engagement surveys to understand driver concerns better. • Improved driver retention to 87% by introducing mentorship, recognition, safety, and incentive programs, exceeding industry benchmarks by over 20%. • Increased on-time delivery rates from 62% to 96% and reduced average dwell time by 40% through tighter yard and dock coordination. • Reduced operating costs by 15% per mile by minimizing deadhead miles, improving fuel efficiency, and optimizing routes for higher throughput. • Negotiated contracts generating $850K in annual savings and secured better driver rates (+12% pay), improved supplier terms, and increased driver retention by 30% while strengthening Fortune 500 client relationships.

• Built a Sales & Planning (S&OP) process, which created a feedback loop between the operations and sales teams to improve product availability, reducing lead times by 21%, enabling the sales team to close deals faster and more confidently. • Significantly improved the on-time delivery rate from 68% to 91% with an associated customer delivery satisfaction score of 21%. • Increased production efficiency by 42% by applying Lean Six Sigma to streamline workflows, eliminate waste, and optimize production cycles. • Reduced inventory carrying costs by 27% through implementing the NetSuite ERP, improved forecasting, and introduced just-in-time restocking. • Consolidated carrier networks by negotiating stronger SLAs and enhancing route planning to improve on-time delivery from 68% to 91%. • Increased overall sales revenue by 17% in only 12 months through faster fulfillment, higher customer satisfaction, and additional pre-sale support, with an associated 25% reduction in delivery errors and a 40% increase in on-time deliveries. • Achieved significant cost savings and margin gains, ultimately reducing inbound shipping costs by 18%, improving supplier OTIF by 19%, and increasing margins by 8% through better vendor negotiations and cost control.

Directed initiatives to improve workforce readiness, enhance safety, and reduce operational costs while managing a $64M P&L for global logistics operations. Implemented innovative employee wellness programs, streamlined handling processes, and introduced data-driven financial controls to improve efficiency, reduce damages, and strengthen team culture. • Launched a pre-shift workout program which reduced workplace strain and fatigue by 28%, improved attendance by 18%, and boosted shift readiness/morale by 20%, making it a permanent part of daily operations. • Managed a $64M global logistics P&L and oversaw inbound, outbound, and international operations, focusing on profitability and cost control. • Implemented new damage-tracking KPIs, rolled out lean handling procedures, and spearheaded vendor retraining and performance improvement plans. Led retraining programs and optimization of container loading configurations to enhance handling and reduce in-transit damages to improve vendor performance. • Integrated real-time business intelligence dashboards to monitor the financial impact of damages and proactively flag issues by region, carrier, and product type. • Reduced product damage by 22% yielding an estimated annual savings of $600,000.