william mcknight

* Command center clinical resource for calls and logging trouble tickets. * Assist trainers and end users over the phone with low impact items. * Analyze tickets that are assigned to me for resolution including changes to build. * Build, test and implement once changes or new items are approved. * Assigned to quality team for interface testing. * Build test scripts, test that correct messages are crossing and the finished notes are correct.

* Assigned to short term contract at Healthcare Partners Nevada in Las Vegas. * Work closely with providers and clinic staff with day to day operations while implementing CPOE and Scan and Task changes to their workflow. * Worked with clinic managers to improve workflow and efficiency in the clinic.

* Assigned to short term contract at NEA Baptist to assist in upgrade to V11.2.3. * Worked closely with providers and clinic staff with day to day operations while implementing V11.2.3 of Allscripts. * Assisted in building out improvements wanted and needed by client. * Worked with clinic managers to improve workflow and efficiency in the clinic.

* Assigned to nationwide roll out for CHS. AMR analyst, AMR trainer and Dragon Speak trainer. * Worked closely with clinic personnel on strategies for implementation. Did classroom and one on one training of the EMR and Dragon Speak. Provided support during the go-live as well as ongoing support after initial go-live was complete. * Performed gap analysis from current state workflow and future state workflow. Provided optimization strategies. * Trained and supported Dragon Speak voice recognition software

* Sent to Chicago for Allscripts 11.2 certification * Assigned to nationwide rollout for Catholic Health Initiatives. * Assigned build assignments prior to go-lives * Lead on operational efficiency committee for work analysis of clinic flow. * Lead on development and training of call process and tasking processes. * As a lead, I attended steering committee meetings. Assisted in managed project plan

* Lead on template development and call processing. * Lead analyst for clinic flow and function for transition from paper to the EMR. * Performed provider and clinical staff training as well as train the trainer. Assisted in development and roll out of project plan. * Built all aspects of the application. * Trained and supported Dragon Speak voice recognition software.

* Started as a temporary employee and was hired full time as nursing staff supervisor. * Reorganized clinic flow and function improving patients seen from 60 to 160 daily with no staffing changes. * Reorganized call center for Family Med. and lowered phone abandonment rate from 35% to 8% or lower on a daily basis. Call volume was 1500 calls weekly. * Directly responsible for successful pilot and subsequent purchase of the Allscripts product for University of Colorado Hospital * Transferred to be an analyst for UCH and roll out of Allscripts with successful implementation of 16 primary care and specialty outpatient clinics. * Responsible for revision of roll out process to improve acceptance and compliance from providers and users. * Designed competency evaluation and development plans and conducted operation assessments. * Created roll specific “tips and tricks” cheat sheet booklets for end users.

* Optimization of existing clinics running on the EMR. 6 out patient clinics. * Analyze manual paper workflows, Build system to mirror workflow as closely as possible, Train and support implementation of EMR to Ortho clinic. * Assist leadership with roll out decisions.