William Co

Oversaw Human Resources activities for efficient and effective delivery of HR services to managers and employees across diverse workstreams and 28 global entities. Drove employee satisfaction through data-driven decision-making. Designed and implemented strategic plans and identified continuous improvement opportunities. Developed, monitored, and maintained service level agreements (SLAs) and ensured quality-of-service delivery exceeded established metrics.

Provided consultative guidance for internal teams and leaders. Implemented solutions throughout diverse business units and organizations across 28 countries and aligned HR technology rollout with key business objectives. Drove automation by developing an HR Portal and HR intranet services. Ensured data integrity, information security, and compliance.

Served as strategic HR business partner and subject matter expert (SME) for Human Resource processes. Oversaw the comprehensive HR lifecycle: onboarding, employee relations, force reductions, and both voluntary and involuntary terminations. Coached managers and employees on best practices in conflict resolution, performance management, and disciplinary actions.

Created and supported a volume of over 250 tickets and uploaded documents into the HRIS system. Oversaw leave administration policies, maintained compliance with federal and state regulations and internal best practices, and upheld short-term and long-term disability policies for North America.

Identified areas to implement process improvements across various Human Resource policies and internal best practices to drive efficiency and reduce redundancies. Oversaw comprehensive recruiting, screening, and hiring process for administrative roles, including onboarding and terminations. Administered benefits, including claim resolution, change reporting, invoice approval, and communication of benefit updates to employees. Onboarded new and transitioning personnel; enrolled in ADP payroll system, selected benefits, 401K, and HRIS.

Minor in Psychology & Business

Model United Nations is an educational club at Clark College and which is an academic competition in which students learn about diplomacy, international relations, and the United Nations. MUN involves and teaches research, public speaking, debating, and writing skills, in addition to critical thinking, teamwork, and leadership abilities.