Will Phillips
VP Customer Success @ Placer.ai
About
Will is the Vice President of Customer Success at Placer.ai where he is responsible for driving the overall customer experience, ensuring that clients achieve their desired outcomes. Before he joined Placer.ai, Will spent 20 years in location strategy and customer analytics, building and leading the teams at Target, U.S. Bank and Gopuff ($15B e-commerce delivery) and driving strategic initiatives at JCPenney/Sephora and Staubach Company (now SRS Real Estate Partners).
United States
Minneapolis
Retail
Process Improvement, Business Analytics, Business Analysis, Management, Business Intelligence (BI), SQL, Geographic Information Systems (GIS), Statistical Data Analysis, Tableau, Market Segmentation, Hiring, Business Relationship Management, Business Development, Customer Loyalty, Customer Segmentation Strategy, Customer Analysis, Project Management, Problem Solving, Change Management, Cross-functional Team Leadership
Experience

VP, Head of Strategic Real Estate Planning - Office & Retail
US Banccorp
Minneapolis, Minnesota
• Created a new analytics team/capability for USBank with a mission to drive real estate efficiency (office and retail) through data-driven, customer/user-focused optimization. • Responsible for initial strategy, investment opportunity, location/customer strategy, revenue optimization modeling of a new branch optimization framework for USBank. This strategy will drive future market share growth and capital investment through optimization of the existing portfolio and targeting areas of significant opportunity (location, guest segment prioritization, competitive macro trends, competitive incentive targeting, etc.). • Manage a new office optimization program impacting 70,000 employees across 45 states and 561 buildings to reduce the real estate cost footprint, consolidate assets to drive employee collaboration and engagement and fund reinvestment into the workplace. This is an analytics-based modeling approach that is new to USBank.

Director, Head of Market Research & Analysis
Greater Minneapolis-St Paul Area
• Responsible for the initial concepting, buildout opportunity, location strategy, sales forecasting and approval/opening of 100 small format locations, adding ~$1.3B of revenue to Target. • Led a team of 12, including research strategists and GIS/demographic/competitive analysts. • Managed a full scale budget, including staff, technology and travel. • Developed store location strategies (all store sizes) for markets across the U.S. using internal performance and guest affinity data and external demographic and competitive location data. • Presented to the leadership team (C-suite) monthly and traveled with CEO, CFO and COO. • Assessed several M&A opportunities from multiple perspectives: revenue, assortment, growth • Created a division-level merchandise assortment model using guest cluster/affinity metrics. • Influenced strategic investment in existing store base through market and store assessment, including remodel prioritization/strategy and store close-continue process. • Responsible for the building new performance and competitive capabilities for the enterprise to better diagnose areas with performance issues (assortment, guest behavior, demographic shifts, market share trends) and competitive threats and opportunities. • Created pricing, customer incentive, vendor assortment/negotiation and location strategies to capitalize on the downturn of ToysRUs/BabiesRUs, leading to significant market share gains across the baby and toy categories. • Presented and collaborated with the leadership team (C-suite) frequently to discuss the current and future state of Target performance relative to their competition and strategies to drive market share growth and/or defense.

Project Manager, Market Research & Analysis
Greater Minneapolis-St. Paul Area
Developed store location strategies for markets across the U.S. using internal performance and guest affinity data and external demographic and competitive location data. Managed all analyst deliverables for the western half of the U.S. Created sales forecasting methodology and real estate strategy for TargetExpress and CityTarget. Collaborated with merchant and strategy teams on TargetExpress concept creation and size of prize potential. Influenced strategic investment in existing store base through market and store assessment and prioritization.

Project Consultant
Strategy Planning Associates
Greater Chicago Area
Will Phillips's Contact Information
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