will overberg

* Managed automated medication dispensing system * Coordinated successful implementation for server upgrade and software rollout to 280+ facilities, servicing over 30,000 residents * Updated internal and external documentation for training purposes * Product Manager for new Assisted Living Facility offering * Led cross-team meetings to align delivery dates and ensure open lines of communication * Worked closely with Implementations team to ensure successful on-boarding of product * Collaborated with Marketing to ensure brand image and theme were consistent with our product * Worked with Contracting department to create new template for ease of reporting and pipeline tracking * Engaged Legal & Compliance teams to ensure product was compliant with all state and Federal regulations * Reported on product growth to key stakeholder * Worked with outside vendor to create consumer-focused web portal

Increased customer utilization of RxForecaster service by decrease response time of Customer Service Representatives, from over 3 hours to under 45 minutes for completion § Drove efficiency and savings with RxNow medication system by working with Business Intelligence to create and distribute usage reports, which resulted in multi-million dollars in estimated annual savings § Decreased diversion concerns by working to with outside to create more secure UI for RxNow medication system § Created strategy for implementing products by analyzing customer data and identifying § Re-launched medication-at-time-of-discharge service with stagnant usage by engaging Account Managers and Customer Service Reps to drive interest and increase efficiencies, respectively, resulting in a multi-fold increase in customers on pilot program

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