Will Lam

• Managed strategic customer accounts, ensuring efficient operations and timely deliveries using TMW software. • Transitioned the position into a client-facing role, directly engaging partners to identify optimization opportunities and onboard new clients. • Developed internal SOPs and documentation to streamline communication and improve process consistency across the department. • Proactively collaborated across teams to enhance reporting visibility and strengthen customer satisfaction metrics.

• Spearheaded player development through customized, dynamic drilling, accommodating class schedules • Analyzed team statistics and spliced game film to inform strategic decisions • Orchestrated seamless gameday operations, managing the requests of players and coaches

• Conducted market and company research to develop an investment thesis using Bloomberg and industry data. • Participated in high-level meetings with IPO-bound companies, gathering insights to inform investment strategy. • Strengthened communication and analytical skills through discussions with analysts and in-depth teach-ins.

• Built Tableau dashboards to visualize genomic business opportunities and track contract progression. • Cleaned and validated assay output data to ensure client-ready deliverables. • Tested internal analytics workflows to improve reliability and turnaround time for client reports.

• Supported company-wide rebranding initiatives across digital and physical marketing channels. • Managed compliance tracking for 20+ active projects using Co-Construct software to improve operational efficiency.