Wijitra Pongpuksa

I managed comprehensive sales operations covering both Wholesale Distribution (serving Melbourne's restaurants, hotels, and food service partners) and on-site retail sales. My focus was on strategic market penetration, specifically building new, high-value B2B relationships within the hospitality sector, while ensuring smooth order fulfillment and logistics for our existing clientele. 𝐊𝐞𝐲 𝐂𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬 & 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬 • Strategic Client Acquisition: Spearheaded business development initiatives, successfully identifying and securing long-term supply partnerships with key hotels and high-end dining establishments in Melbourne. • Operational Excellence: Managed the complete cycle of customer order fulfillment, from processing to final delivery, ensuring consistently high levels of accuracy and reliability for our wholesale partners. • Relationship Management: Cultivated deep commercial relationships with large-volume clients, serving as the primary point of contact for complex requirements and maintaining customer satisfaction and loyalty. • Cross-Channel Sales Management: Oversaw the management of the front-of-house retail shelf space, integrating stock control and merchandising strategies to maximize retail turnover alongside wholesale commitments. • Process Improvement: Contributed to the optimization of internal sales and inventory processes to improve flow between the wholesale ordering system and physical stock availability.

I was instrumental in bridging the gap between complex product functionality and customer needs. My primary focus was providing end-to-end technical support and expert guidance throughout the pre-sales and post-sales phases, which was critical for ensuring client confidence and satisfaction. I drove business growth by deepening technical expertise, implementing strategic sales plans, and cultivating robust relationships that generated significant repeat business. 𝐊𝐞𝐲 𝐂𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬 & 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬 • Technical Consulting: Delivered comprehensive technical support and tailored solutions across pre-sales and post-sales stages, ensuring optimal system performance and customer satisfaction. • Expertise Development: Built deep product and materials expertise through extensive field experience and international training at AAF Headquarters in Malaysia. • Client Relationship Growth: Cultivated long-term partnerships with key corporate clients, driving customer loyalty and repeat business. • Sales Performance: Exceeded quarterly targets by 20%, with a record 35% profit increase in 2020 through strategic account management and solution-oriented selling. • Strategic Planning: Executed sales initiatives that delivered a 30% YoY revenue increase, expanding the company’s footprint across healthcare and industrial sectors. • Government & Corporate Wins: Successfully secured major tenders for air filtration system maintenance with the Bank of Thailand and the Stock Exchange of Thailand (SET) in 2021. • Market Expansion (Healthcare): In 2022, pioneered the launch of COVID-19 air filtration systems through mobile medical testing booths in collaboration with SCG, achieving sales of over 100 units nationwide.

Customer Solutions: Provided technical support and consultation to customers during pre-sales and post-sales stages, ensuring tailored solutions and long-term satisfaction. Product Expertise: Developed deep technical knowledge of product features and functionality through hands-on experience, enabling effective communication of complex technical concepts to clients. Client Relationship Management: Built and maintained strong relationships with key clients, resulting in repeat business, increased customer loyalty, and sustainable revenue growth. Technical Collaboration: Worked with cross-functional teams to design air filtration systems for SCG’s COVID-19 testing booths nationwide.

I served as a critical technical expert focused on the integrity and performance of materials used in advanced manufacturing processes. My core responsibilities involved rigorous testing and analysis to validate material selection, designing engineering solutions to boost product performance and longevity, and establishing comprehensive quality control protocols. This position built a strong technical foundation necessary for identifying and solving complex product challenges. 𝐊𝐞𝐲 𝐂𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬 & 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬 • Materials Analysis: Gained extensive practical experience in conducting detailed materials testing and analysis to accurately determine and verify mechanical, thermal, and chemical properties for high-spec applications. • Solution Design & Durability: Skilled in designing and evaluating specialized materials engineering solutions, successfully implementing changes that demonstrably enhanced final product performance and long-term durability. • Quality Control Implementation: Proficiently developed and implemented rigorous quality control protocols for all materials integrated into manufacturing, ensuring compliance with strict product standards and reducing potential failure points. • Technical Problem-Solving: Acted as a specialist resource for manufacturing teams, resolving material-related production issues and preventing costly defects before mass production.