whitney phippard

receptionist

About

I am currently a receptionist at Collegiate AC. This role includes daily office duties, working with clients, parents and new customers, whilst arranging and conducting viewings. I have been fortunate over the last few years to work with some exciting businesses in the UK and abroad . I have worked in many different fields, gained many skills and lots of experience. I am fully qualified within the beauty industry but have also worked within hospitality and retail. Customer service has always been a good skill of mine and i am confident in communicating accurately to people. I work well independently and also in a team.

Country

united kingdom

City

nottingham

Industry

real estate

Skill

sales, customer service, office administration, hospitality industry, microsoft excel, time management, cosmetics, microsoft word, retail sales, team leadership, employee training, real estate, food and beverage

Experience

beauty advisor

benefit cosmetics

2016-6 - 2018-5 · 2 yrs

* Exceeding sales targets with high demands. * Demonstaring great product knowledge. * Leading a large team while also providing training. * Put forward to be a part of extended business. * Organising and amending Rota’s

retail sales assistant

topshop topman

2016-2 - 2016-6 · 5 mos

assistant bar manager

the old farmhouse pub

2015-8 - 2016-2 · 7 mos

bar maid

linkers bar

2015-4 - 2015-8 · 5 mos

* Barmaid, mixoloigist * Cocktail bar- Canary islands- Tenerife * Working long and unsociable hours under pressure preparing drinks and cocktail's in a very demanding establishment. Waiting on tables meeting customer demands and enquiries. Preparing bar and insuring stock is ke

waitress

tgi fridays

2013-4 - 2015-3 · 2 yrs

Delivering excellent customer service in a demanding environment, dealing with customer requests and complaints. Training new employees to perform at a high and professional standard.

self employed beauty therapist and receptionist

angelic touches

2013-7 - 2013-10 · 4 mos

Meeting and greeting clients and filling necessary information provided. Managing incoming phone calls emails and bookings. Dealing with customer complaints and query's. Managed both promotions and marketing, creating new and improved ideas for the business. Built up a busy clientele. Working back to back on intense shift patterns whilst delivering treatments to the best standard.

receptionist

collegiate ac

2018-7 - Present · 8 yrs 3 mos

* Receptionist *  Daily office duties, such as responding to emails daily, making out-going calls, organising data on excel. *  Working in collaboration with head office, this includes weekly * account reporting and operational issues which occurred at Site *  Handling well-being concerns appropriately, this often involves * regular communication. *  Reporting and logging maintenance issues, delegating daily tasks, and organising job roles during open days and move in days. * Handing over tasks to night concierge and weekend team members updating on sales, progress and any issues during the week. *  Closing on room sales. During my time at Nova apartments I independently arrange and conduct viewings. *  Being the first point of communication for tenants, parents and suppliers.Further more,the role involves the reporting and resolving of student complaints.