wenjuan xu

* Assisted in conducting feasibility and profitability research via forecast modeling and analysis and streamlined the workload by creating a formatted model; forecasted the partner company would reduce its production by 23% in 2011 and suggested a contract modification to maintain the partnership * Conducted market research, market opportunity assessment and competitor analysis to facilitate and promote new market entry worth USD 880,000 * Initiated, created and documented new firm-wide standard for department communication

*  Executes marketing strategies and campaigns * assists in creating promotion plans, monitors and coordinates the distribution of promotional materials * organizes marketing events  Acts as marketing executive in the Taobao e-commerce project * establishes and implements marketing and promotion plans, initiates and conducts customer relationship management for the Taobao site

* Managed a translation project of service contracts and customers' feedback * Sorted and organized customer complaints * summarized and composed customer complaint reports for submission to senior management officials * Directed and coordinated work policy for system engineers and translation team * assisted system engineers fill out detail-oriented customer complaint form