Wendy Rendón

Senior Customer Success Manager @ Brella

About

My journey has taken me from the vibrant hustle of Bogota's city jungle to the cosmopolitan charm of Barcelona, and finally to the green, innovative urbanity of Helsinki. Throughout my career, spanning diverse industries, I’ve gained a wealth of experience and developed a versatile skill set that has shaped the professional I am today. Along the way, I’ve discovered key aspects about myself and my approach to work: 🤝 I thrive in hands-on roles and believe in the value of hard work. 📚 Lifelong learning is a priority—I view it as my daily workout for growth. 🧩 Collaboration energizes me; I shine brightest when working with passionate, purpose-driven teams. 📊 I have a knack for organizing data, crafting clear presentations, and managing projects to completion. ⚖ While perfection is rare, I believe passion and compassion can elevate any effort. 🤸‍♀️ As an extroverted introvert, I bring a balanced approach to communication and collaboration. 👩‍💻 I’m deeply curious about how things function, especially in tech as I enjoy digging into functionalities and bridging gaps between strategy and execution. Each chapter of my journey has contributed to my perspective, and I’m always eager to explore how I can make a meaningful impact in my current role and beyond.

Country

City

Finland

Industry

Events Services

Skill

KPI Implementation, Cross-team Collaboration, Multi-cultural Communications, Customer Retention, Strategic Planning, Event Technology, Data Analysis, Cross-Cultural Communication Skills, Technical Support, Escalations Management, Content Management, Soft Skills, Service Orientation, Team Coordination, Organization Skills, Creativity, Cognitive flexibility, Microsoft Office, Customer Service, Interpersonal Skills

Experience

Senior Customer Success Manager

Brella

2024-8 - Present · 2 yrs 2 mos

Хельсинки

▪ Constantly improving client retention and closing 2025 with a 75% average through proactive relationship management and tailored onboarding strategies. ▪ >20% Yearly increase in product adoption by leveraging data insights to provide targeted recommendations. ▪ Quarterly cross-learning and collaborative initiatives to keep commercial and technical teams aligned and to improve product development. ▪ Proactive customer lifecycle strategy, driving cross-selling opportunities, expanding account portfolios, and achieving customer satisfaction scores exceeding 9/10.

Customer Success Manager

Brella

2022-5 - 2024-8 · 2 yrs 4 mos

Finland

Support Specialist

Brella

2020-8 - 2022-5 · 1 yr 10 mos

Helsinki, Southern Finland, Finland

Student Member

MPI Finland

2019-8 - 2021-8 · 2 yrs 1 mo

Finland

Board Member & VP of Education and Student Relations

MPI Finland

2020-7 - 2021-7 · 1 yr 1 mo

Helsinki, Southern Finland, Finland

Event Host

HUONE Meeting and Event Venues

2020-1 - 2020-8 · 8 mos

Helsinki Area, Finland

Working closely with customers to facilitate their event at the venue and coordinating services and requests, to ensure smooth processes together with the team and to enhance the overall customer experience. Also, collaborating with the sales team to identify opportunities and sales-volume.

Event Management Intern

HUONE Meeting and Event Venues

2019-10 - 2020-1 · 4 mos

Helsinki Area, Finland

Greeting customers and with a friendly and helpful attitude answering questions regarding services, spaces and prices or promotions

Food & Beverage

HMSHost International

2019-2 - 2019-10 · 9 mos

Helsinki Area, Finland

Food & Beverage services for passengers inside the secured area at Helsinki's airport.

Food and Beverage

NoHo Partners

2016-8 - 2019-1 · 2 yrs 6 mos

Helsinki Area, Finland

High standard customer service in Fine-dining restaurants in the Helsinki Region

Office Assistant

Urbany Hostels

2013-10 - 2016-4 · 2 yrs 7 mos

Barcelona Area, Spain

Manager assistant role in the accommodation business, performing back-office tasks including billing, suppliers and customer management, director’s agenda and internal communications