Wendy Derbyshire

Head of Digital Services @ Onward Housing

Country

United Kingdom

City

Hale

Industry

Insurance

Skill

E-commerce, Multi-channel Marketing, Retail, Affiliate Marketing, Multi-channel Retail, PPC, Digital Marketing, Online Marketing, Web Analytics, Email Marketing, Online Advertising, Project Management, SEO, Social Media Marketing, Web Project Management, Customer Experience, Google Analytics, Direct Marketing, E-business, Brand Development

Experience

Head of Digital Services

Onward Housing

2022-1 - Present · 4 yrs 9 mos

Didsbury, Manchester

Group Head of Customer Experience

CPP Group plc

2018-1 - 2022-2 · 4 yrs 2 mos

Leeds

Responsible for developing the global customer experience strategy and driving the delivery of improvements for all group countries and across all channels. Focusing on both end customer, internal customer and B2B relationships.

Group Head of Digital Development

International Personal Finance Plc

2013-4 - 2017-12 · 4 yrs 9 mos

Leeds, United Kingdom

Responsible for driving the group digital development across all markets in Czech, Hungary, Slovakia, Poland, Mexico, Romania.

eCommerce/Multi Channel Consultant

AWMD Consulting Ltd

2011-9 - 2013-4 · 1 yr 8 mos

United Kingdom

Providing strategic direction for eCommerce and Multi Channel solutions for retailers and then providing day-2-day direction to deliver these strategies covering all aspects of Business As Usual including - platform, team building, online marketing, customer services, design and delivering revenue driving solutions. With over 13 years experience of delivering new platforms, building teams and roadmaps for eCommerce and Multi Channel solutions. Currently working with companies in UK and Istanbul.