Wendy Ortmyer-Merwin

• Governance & Compliance o Establish and oversee accountability frameworks, policies, and reporting systems. o Ensure compliance with legal, regulatory, and industry standards. o Monitor internal controls and audit processes to minimize risks. • Transparency & Reporting o Lead the development of reporting structures for operational, financial, and ethical performance. o Deliver clear, accurate, and timely accountability reports to executives, stakeholders, and regulators. o Oversee investigations and resolution of compliance or accountability issues. • Risk Management o Identify and assess organizational risks and develop mitigation strategies. o Ensure that risk management practices are embedded across business units. o Collaborate with internal audit, legal, HR, and operations teams to address accountability risks. • Performance & Culture o Track key performance indicators (KPIs) to ensure strategic goals are met. o Promote a culture of responsibility, transparency, and ethical decision-making at all levels. o Develop training and awareness programs to reinforce accountability standards. • Leadership & Advisory o Act as a strategic advisor to the CEO, senior leadership, and board. o Provide recommendations for improving processes, efficiency, and organizational trust. o Lead cross-functional teams in implementing accountability initiatives. ________________________________________

Summary: Responsible for managing the end-to-end medical billing process, ensuring accurate coding, timely claim submission, and prompt payment posting. Works closely with patients, healthcare providers, and insurers to maximize reimbursement, maintain compliance, and deliver exceptional service. Key Responsibilities: Prepare and send invoices; reconcile accounts receivable; follow up on overdue balances. Verify patient demographics, insurance eligibility, and benefits. Assign accurate ICD-10, CPT, and HCPCS codes; submit claims per payer guidelines. Post payments, reconcile accounts, and manage denials through correction or appeal. Generate patient statements; provide billing explanations and payment options. Ensure compliance with HIPAA and industry regulations; maintain accurate documentation for audits. Produce reports on billing performance and identify process improvements. Collaborate with providers and staff to ensure correct documentation and minimize errors. Qualifications: Experience in medical billing, coding, and accounts receivable. Knowledge of ICD-10, CPT, and HCPCS coding standards. Proficiency with billing software and EHR systems. Strong organizational, problem-solving, and communication skills. Commitment to confidentiality and regulatory compliance.

• Maintain accurate financial records. • Update and manage the general ledger. • Reconcile entries in the accounting system. • Record debits and credits. • Reconcile general ledgers to maintain the trial balance. • Verify transaction accuracy through account reconciliation. • Ensure compliance with local reporting regulations. • Monitor budget variances. • Possess basic accounting knowledge and understanding of best practices. • Demonstrate proficiency in data entry, particularly in Microsoft Excel. • Pay close attention to detail. • Exhibit professionalism and organizational skills. • Utilize QuickBooks for accounting tasks. • Ensure timely and accurate processing of approximately 100 invoices daily

Studies focused in Human Resource Management, training and development, human studies, criminal justice.