Wendy Martinez

Founded bilingual strategic consulting initiative empowering Latina entrepreneurs in North Carolina to achieve structured business growth and increased confidence. Established SolVera mission promoting economic leadership and legacy-building, providing vital support that enables women in business to thrive. Built the SolVera mission around economic leadership, legacy-building, and practical support that helps women move from overwhelm to structured growth. Developed culturally aligned guidance for offer positioning, pricing, sales follow-up, financial organization, and action planning, enhancing effectiveness of women-led businesses.

At Kymera, I evolved into a senior-level inside sales and account management role, owning complex B2B customer relationships, contracts, ERP-driven operations, and cross-functional execution within industrial and manufacturing markets. • Manage a portfolio of national and international B2B customer accounts, serving as the primary point of contact for orders, pricing, contracts, and issue resolution. • Process RFQs, quotations, sales orders, and fixed contracts, tracking usage and ensuring compliance with pricing agreements. • Support specialty product lines with sales cycles ranging from 4–12 weeks, coordinating closely with vendors and operations teams. • Maintain accurate customer, pricing, and contract data within NAV ERP and CRM systems. • Support customers through supplier portals including FCA Partner Exchange, Web Champs, and Coupa Supplier Portal for automotive accounts. • Handle CIA (Cash in Advance) customers, issuing proforma invoices and following through payment confirmation to release shipments. • Resolve customer complaints related to quality control, shipping discrepancies, RMAs, credits, and rebills, coordinating evidence and internal follow-up. • Facilitate buy/resell transactions, create purchase orders to vendors, and arrange drop shipments. • Collaborate cross-functionally with outside sales, quality, finance, logistics, and customer service teams to meet customer commitments.

Managed portfolio of 241 active domestic and international accounts, generating $24.6 million in sales. Supported customer portfolio with over $134 million in recorded sales activities through effective order management. Served as key liaison between customers and internal teams to resolve delivery issues and maintain revenue. Protected revenue by following up on payments, communicating about credit holds, and resolving pricing discrepancies. Contributed to supply chain efficiency by reducing shipment errors and enhancing documentation accuracy. Facilitated logistics planning by providing comprehensive support for shipping operations, improving overall process flow. Coordinated international shipment documentation, ensuring compliance and accuracy for COAs, BOLs, SDS, packing lists, and invoices. Provided bilingual English/Spanish support for customers across North, Central, and South America.

Lenovo was a pivotal stage in my career, where I transitioned from transactional sales support into strategic technology sales, business development, and channel enablement across international markets. • Played a key role in driving business development and revenue growth across Central America, managing distributor and channel partner relationships in multiple markets. • Developed and executed regional sales strategies that expanded Lenovo’s footprint and strengthened partner performance in highly competitive technology markets. • Built, managed, and forecasted a robust quarterly sales pipeline, consistently achieving and exceeding sales targets. • Served as a trusted advisor to partners by aligning customer needs with Lenovo’s hardware, software, and services portfolio, supporting solution-based selling. • Delivered technical product presentations, roadmaps, and solution demonstrations for PCs, devices, and enterprise solutions, collaborating closely with technical and product teams. • Supported both direct (end-customer) and indirect (channel/distributor) sales models, ensuring seamless execution from opportunity identification through order fulfillment. • Partnered cross-functionally with sales leadership, marketing, operations, and technical teams to enable go-to-market initiatives and improve partner engagement. • Contributed to process improvements and CRM discipline, strengthening visibility into pipeline performance and regional sales trends. • Recognized internally for strong performance, collaboration, and contribution to regional growth initiatives.

This role served as my entry point into enterprise technology sales, supporting Lenovo channel operations and preparing me for a full Sales Representative role. • Supported technology sales and channel operations for Lenovo-aligned partners across the Eastern U.S. • Assisted with CRM configuration, sales processes, and web catalog management, ensuring data accuracy and operational efficiency. • Partnered with U.S.-based teams and Costa Rica support teams to streamline workflows and improve sales execution. • Acted as a liaison between sales, operations, and partners to support pipeline activity and order processing.

• Coordinated staffing operations for early intervention programs, managing multiple stakeholders including providers, internal teams, and families. • Built strong relationships to support program growth, service delivery, and customer satisfaction. • Implemented tracking systems to improve visibility into case status and operational efficiency.

• Managed client intake, documentation, and eligibility screening in a high-volume, detail-driven environment. • Developed strong skills in stakeholder communication, documentation accuracy, and case coordination.

Managed client intake process, ensuring accurate documentation and timely case initiation. Conducted detailed client screenings to determine eligibility and legal service needs. Prepared comprehensive case summaries for attorneys and legal staff review. Acted as liaison between clients and legal teams to facilitate efficient communication. Maintained and organized case files for easy access and effective case management. Assisted in coordinating legal services and referrals for clients in need.

• Managed daily operations, staff training, and quality standards for hotel housekeeping and maintenance teams. • Implemented process improvements that enhanced operational efficiency and customer satisfaction.

Managed client and contractor negotiations, including contracts and payment terms. Designed and implemented OSHA-compliant training programs for staff safety. Prepared detailed project proposals and presentations tailored to client specifications. Acted as liaison between contractors and clients to ensure mutual understanding and project alignment. Coordinated inspections with utility companies and regulatory agencies for timely approvals. Enhanced project efficiency through strong communication and coordination practices.

Minor: International Studies