wendy hoch

* Setting up profiles in TGWarehouse(pop3) and PSPS (CICS) for new customers in either Production environment or Test environment. * Testing various forms of Commonline compliant files from customers to include importing/exporting into AdvanTG, running data through the test system on the mainframe, and setup/receive files through POP3. * Testing new TG software products to include writing test cases and test scripts. * Troubleshooting/resolution of various TGWarehouse errors (POP3). * Performing backup phone queue duty for Product Support Group on a by-request basis.

* Contractor at Austin Energy. Provide phone technical support to Austin Energy personnel and outside entities. * Provide phone technical support to Austin Energy personnel and outside entities. * Make use of remote access tools, such as CA and Dameware; to troubleshoot issues and install software. * Provide system and account administration through use of MS Active Directory, Exchange Server, and various proprietary applications. * Log and track issues through the use of Service Desk.

* Monitoring over 2000 store batch runs using Maestro scheduling package. Performing job reruns on abends or escalating problem to secondary support. Closing stores remotely when needed. * Monitoring Netcool alerts and paging the appropriate personnel or taking corrective action. * Entering Vantive tickets for problem tracking and resolution. * Monitoring a Vantive inbox for incoming tickets opened by customers and working those tickets in a timely fashion. * Performing reboots of Windows servers using ILO or remote desktop. * Starting stopped services on Windows servers using either remote desktop or ILO. * Performing IPLs on eight or more LPARs. * Placing service calls to the appropriate vendors on tape drives and servers. * Making sure tapes from 3 different systems get sent to offsite storage. * Starting Crisis Calls for critical problem resolution. Including scribing and paging appropriate personnel to join the call.

Successfully completed the Pharmacy Technician certificate program at Austin Community College.