Wendell Bobst

▣ OVERVIEW Recruited to stabilize, secure and scale technology in an effort to drive top-line business growth. ▣ KEY ROLES Led all IT personnel and operations. Steered initiatives to eliminate system outages, close security gaps, optimize speed and performance and execute a unified technology roadmap supporting all service locations. Spearheaded system transformations, developed data warehouse solutions and performed all technology M&A due diligence. Implemented Identity & Access Management (IAM) processes and drove automation. Led IT Steering Committee driving alignment with security risk, IT and business objectives. ▣ LEADERSHIP HIGHLIGHTS ➤ Defined, executed and championed growth-oriented enterprise technology vision and roadmap enabling private equity-backed firm to deliver low-cost, profitable services. ➤ Wrote Denovo playbook with recipe for rapid rollout of 18 new clinic locations despite Covid-imposed constraints. ➤ Developed BI practices providing daily production reports, forecast models and clear view into business performance. ➤ Secured first/renewal $5M cyber risk policy protecting ongoing business operations. ▣ TECHNOLOGY TRANSFORMATION HIGHLIGHTS ➤ Delivered on-prem and Azure-based hybrid cloud architecture providing 99.99% site reliability, accelerating deployment cycles, minimizing security attack profile and significantly reducing IT costs. ➤ Completed 2-year IT workplan that scaled, secured and modernized business operations. ➤ Implemented comprehensive Information Security Program and established security-conscious culture across all levels of the company. ▣ PERFORMANCE IMPROVEMENT HIGHLIGHTS ➤ Streamlined service operations by eliminating 70% of business applications; improved information security and generated significant cost savings. ➤ Cut system upgrade time from 6 months to 2 weeks; boosted productivity 25% by standardizing IT training.

▣ OVERVIEW Promoted to improve customer experience by unifying Support centers and IAM functions across 20+ healthcare facilities. ▣ KEY ROLES Implemented ITIL/ITSM solutions and automated IAM processes. Defined identity and audit processes, coordinated IT ERP and managed contracts and vendor relationships. Streamlined IT functions during hospital acquisitions/ divestitures. Mentored site directors, CISOs and advised senior leadership on M&A impacts and opportunities. Selected as leadership development program liaison and technology point-person for all M&A engagements. ▣ LEADERSHIP HIGHLIGHTS ➤ Successfully unified 24x7 support center, identity services and business application support. ➤ Drove 9% customer satisfaction improvement by implementing a centralized, 24/7 support center that eliminated regional inconsistencies and created a single dashboard interface for all customers. ▣ PERFORMANCE IMPROVEMENT HIGHLIGHTS ➤ Leveraged Knowledge Management (ITIL), focused training and data analytics to improve first call resolution rate. ➤ Dramatically reduced user onboarding time while improving IAM security. ➤ Reduced labor demand and optimized allocation by introducing ticket forecast model. ➤ Developed Service catalog and request portal for 100+ commonly requested IT services.

▣ OVERVIEW Internally recruited to unify operations and transform Site Services organization. ▣ KEY ROLES Ensured structural, delivery and security consistency across all healthcare facilities. Built and managed executive-level strategic relationships, established IT Management Committees and coordinated shared services contracts. Directed technical operations/application services and 140+ staff. Developed IT leaders and mentored technical staff. ▣ LEADERSHIP HIGHLIGHTS ➤ Unified all facilities under a single services standard and operational structure. Partnered with corporate engineering teams to improve systems and services delivery. ➤ Gained consensus among all 18 facility executive teams for a consolidated enterprise support model. ▣ PERFORMANCE IMPROVEMENT HIGHLIGHTS ➤ Enhanced team performance by better utilizing business analysts and developing/delivering consistent technical staff training and development programs. ➤ Improved resource allocation, implementing project forecasting and labor models and objectively measuring service delivery performance.

▣ OVERVIEW Orchestrated initiatives to unify technology architecture and operations across all healthcare facilities to improve security, governance and performance. ▣ KEY ROLES Oversaw risk management functions, directed IAM and instituted governance and policy standards. Coordinated response to all infosec incidents and led effort to roll out HIPAA compliance. Spearheaded M&A technology due diligence and integration. ▣ LEADERSHIP HIGHLIGHTS ➤ Delivered Advent’s first Information Security program supporting $2.6B, 21-facility healthcare organization. ➤ Unified all technology processes, established risk assessment capabilities and remediated all prior HIPAA compliance issues. Implemented policies and control structures based on ISO 17799. ➤ Established Security-conscious culture through Security Awareness program targeting risks and controls for securing enterprise information. ▣ PERFORMANCE IMPROVEMENT HIGHLIGHTS ➤ Improved vendor/partner contracts by initiating coordinated risk reviews. ➤ Defined standard contract language for all IT contracts and finalized $20M Cyber risk agreement.