Emma PAN

客戶經理 @ Forcecon Tech

About

Hi, I am Emma. I hold dual roles of Project Manager and Account Manager for over 4 years in Forcecon Tech., primarily focusing on overseas B2B clients, particularly in the Korean automotive industry and datacenter thermal solution. Over the past few years, I successfully helped the company obtain supplier qualifications from Tier-1 clients and facilitated our inclusion in the AVL of a leading global smartphone brand. In terms of project management, I led the team to achieve an 80% market share in Tier-1 client product lines. As an Account Manager, I achieved annual sales revenue growth of more than 25% for three consecutive years.

Country

Taiwan

City

Taipei–Keelung Metropolitan area

Industry

Consumer Goods

Skill

Request for Quotation (RFQ), Business-to-Business (B2B), Sales Processes, Advanced Product Quality Planning (APQP), IATF 16949, 銷售, 韓文, 英文, 客戶維繫, 專案控制, 銷售營運, Project Estimation, 客戶管理, Project Management, Project Coordination, Defect Tracking, Project Tracking, Budget Tracking, 專案協調, 專案管理

Experience

客戶經理

Forcecon Tech

2020-7 - Present · 6 yrs 3 mos

台灣新北市新北市

- Led project management for overseas B2B accounts, including LG Electronics, Samsung Electronics, Robert Bosch GmbH, and ZKW Group. - Successfully secured supplier qualification with a Germany-based Tier-1 customer and drove AVL onboarding for a major Korean smartphone manufacturer. - Scope covered new project introduction, mass production supply execution, and ongoing customer relationship management. - Coordinated cross-functional teams to evaluate new product development feasibility and ensure smooth ramp-up to mass production. - Managed project schedules and issue tracking to ensure timely resolution of deviations and keep projects on track. - Owned FCST planning and raw material readiness coordination to align capacity and supply chain operations, reducing material shortage and delivery risks. - Conducted regular cost reviews and quotation planning to ensure project profitability. - Led customer audits and arranged factory tours and visits for overseas customers. - Bilingual in Korean and English; frequently traveled to visit and support customers.

Oversea Sales

Foshan Nanhai ShenShein Zipper & Metal Product Co., Ltd

2019-3 - 2020-2 · 1 yr

廣州-佛山地區

- RFQ Negotiation - Oversee shipment status to ensure timely delivery - Managed FCST planning and coordinated raw material preparation - Coordinated with inter-departmental personnel to ensure the successful implementation of plans