Chin-Wen Sun

Vendor through Wipro, working on-site with Google 1. Carrier certification management and sample logistics • Prepared and consolidated post-testing certification reports, and coordinated submission to certification centers to support formal carrier approval workflows • Coordinated test-sample allocation, preparation, labeling, and delivery across engineering teams, testing labs, and carriers to ensure smooth testing procedures and minimize delays 2. Operations & workflow optimization • Redesigned storage layouts for 2,000+ certification samples using space optimization principles and shelving dimension calculations, improving storage density and reducing sample misplacement by 20% • Applied motion-study and process-mapping methods to analyze sample retrieval workflows and identify unnecessary movement and handling steps • Implemented standardized storage zones, labeling rules, and SOP documentation, reducing average retrieval time by more than 80% (from several minutes to under 60 seconds) 3. Cross-team coordination, reporting & issue tracking • Collaborated with internal engineering teams and testing labs to track daily certification progress and consolidate status information across multiple devices and projects • Consolidated testing progress reports and delivered regular status updates to stakeholders to support planning and decision-making • Provided real-time issue reporting and supported debugging coordination by organizing error logs and test results, reducing reporting lead time by 30% and avoiding redundant retest cycles 4. Project tracking & execution support • Tracked project progress, task assignments, and delivery schedules using structured checklists and reporting templates • Supported communication between hardware, software, and operations teams to ensure timely information sharing during certification activities • Assisted in maintaining project documentation and file organization to support stable execution and smoother project handover

1. Business planning & operations performance • Improved operational efficiency by 15% by optimizing pricing, service bundles, and weekly operating cadence, achieving stable monthly revenue of US$10,000 within six months • Secured 10+ long-term client service contracts by standardizing service workflows and follow-up execution 2. Procurement & supply workflow improvement • Reduced material costs by 10% by negotiating suppliers with cost and lead-time comparisons, applying bulk purchasing and replenishment timing adjustments while maintaining service readiness • Built long-term supplier partnerships and reorder rules to reduce stockout risk and improve fulfillment consistency 3. Marketing performance optimization • Increased website traffic by 30% and online sales by 15% by refining Meta Ads targeting and ad creatives using performance metrics • Standardized campaign tracking and weekly reviews to improve decision speed and advertising efficiency 4. Service workflow standardization & Excel-based client tracking • Built an Excel-based client tracking and follow-up system to centralize customer data and automate reminders, increasing referral rates by 20% and standardizing handoffs from inquiry to scheduling • Standardized end-to-end service workflows using role definitions, templates, and handoff checklists to support scalable execution as demand increased

1. Requirements management & change control • Managed server product requirements across three Microsoft programs using Product Data Management (PDM) and SAP ERP to control specification changes, validate BOM and part data, and align engineering, procurement, and manufacturing stakeholders to keep milestones on track • Maintained change documentation and ECO records to ensure accurate part traceability and smooth cross-team handoffs during requirement updates 2. Material readiness & production scheduling support • Coordinated material readiness to match on-site production schedules by prioritizing allocations, expediting shortages, and ensuring critical parts availability, reducing delivery lead time by 10% and preventing schedule slips caused by missing materials • Monitored material status and escalated supply risks early, coordinating with procurement and production teams to minimize line downtime and support stable build execution 3. Supplier collaboration & production quality improvement • Partnered with suppliers to review connector and cable drawings and validate fit and spec compliance against server requirements, resolving discrepancies through ECO updates to prevent build-blocking issues • Supported end-to-end production by coordinating issue triage and root cause analysis with engineers, implementing corrective actions that reduced product defects by 5% and decreased repeat failure occurrences on the production line 4. Program delivery & milestone execution • Delivered US$90,000+ server projects by tracking milestones, escalating blockers early, and maintaining clean handoffs from build readiness through shipment sign-off • Coordinated cross-functional updates and status reporting to support on-time delivery and stable execution across multiple build cycles