Wei Man Lam

IT Technical Support Engineer @ ZKTeco Malaysia

Country

Malaysia

City

Semenyih

Industry

Security & Investigations

Skill

Firebase, Software Installation, software report customization, SQL Accounting Software, Auto Count, Fortinet, Web Application Firewalls, Windows Server, Virtual Private Network (VPN), Firewalls, Network Administration, Troubleshooting, Dynamic Host Configuration Protocol (DHCP), RS485, Wiegand, Linux, Cisco Meraki, Spoken English, Microsoft Applications, IT Escalation

Experience

IT Technical Support Engineer

ZKTeco Malaysia

2024-5 - Present · 2 yrs 4 mos

Puchong, Selangor, Malaysia

It support executive

Popular Book Co. (Malaysia) Sdn. Bhd.

2023-10 - 2024-4 · 7 mos

WP. Kuala Lumpur

- Maintained daily system operations and ensured accurate data sync between HQ and outlets. - Delivered IT support for users (POS, network, servers, hardware/software). Supported retail events with on-site technical assistance and issue resolution. - Provide IT related support to retail events (eg. expo/atrium fair, Bookfest, Annual Order) - Infra support experience for multi-branch retail systems -Hands-on IT asset coordination (from troubleshooting to repair logistics) -Experience maintaining POS and server environments

Information Technology Service Desk

Atos

2022-2 - 2023-10 · 1 yr 9 mos

Cyberjaya, Selangor, Malaysia

IT Technical Specialist

SCMS Business Advisory Sdn Bhd

2021-2 - 2022-1 · 1 yr

Puchong, Selangor, Malaysia

- System and Remote Access Support: Set up ServerLink and FortiClient for secure remote access; configured Microsoft 365 and server login for new employees. - Accounting and Payroll System Support: Assisted clients with SQL Accounting, SQL Payroll, and AutoCount, including report customization, database creation (MSSQL & Firebird), and troubleshooting. - Data and Account Management: Maintained OneDrive backups, created - SmarterMail email accounts, and responded to client requests to ensure smooth system operations.