Wei Hou Ng

Corporate Sales Specialist @ Kyocera Document Solutions Singapore Pte Ltd

About

Hi, I’m Luke — an Application Support Analyst with over 2 years of experience supporting regional ERP/WMS operations, SQL-based troubleshooting, UAT testing, and production support across Southeast Asia.Previously at A.P. Moller–Maersk, I supported business-critical operations for global clients including Nike, Adidas, Skechers, and Under Armour. My responsibilities included SQL debugging, stored procedure checking, import/export data issue resolution, WMS and ERP system support, user issue investigation, and 24/7 regional hotline assistance.I’m strong in understanding both technical issues and business operations. I can work with users, vendors, internal teams, and stakeholders to identify root causes, verify fixes, reduce recurring incidents, and keep daily operations running smoothly.Currently, I’m expanding my experience in B2B solutions sales at Kyocera Document Solutions Singapore, where I engage corporate clients, analyze business needs, and propose workflow-related solutions. This gives me a stronger commercial and customer-facing perspective beyond pure technical support.I’m now open to Application Support Analyst, L2/L3 Support, IT Operations, Production Support, ERP/WMS Support, or Technical Analyst opportunities in KL / Selangor.Key strengths:• SQL troubleshooting & data validation• ERP / WMS application support• UAT testing & issue verification• Root cause analysis• Import/export data troubleshooting• Regional user support• Business operations understanding• Customer-focused communication

Country

Malaysia

City

Puchong

Industry

Information Technology & Services

Skill

Root Cause Analysis, 24x7 Production Support, Application Support Analyst, Business Development, Solution Selling, Document Management, Business-to-Business (B2B), Firebase Hosting, Personal Branding, Responsive Web Design, Responsive Design, Sales Processes, Retail Sales, Stock Management, Customer Relationship Management (CRM), Relationship Building, Partner Relationship Management, Data Warehousing, Software Troubleshooting, Remote Troubleshooting

Experience

Corporate Sales Specialist

Kyocera Document Solutions Singapore Pte Ltd

2026-3 - Present · 7 mos

Singapore

Responsible for developing B2B opportunities and supporting companies in optimizing their document workflow and printing infrastructure through Kyocera solutions.

Management Trainee

prettyFIT

2024-12 - 2026-3 · 1 yr 4 mos

Singapore

Sales Stock management Communication with customer Good relationship with colleagues

Customer Experience Specialist

Techsavvy Sdn Bhd

2024-8 - 2024-11 · 4 mos

Federal Territory of Kuala Lumpur, Malaysia

• Root Cause Analysis and Solution Delivery: Troubleshoot technical issues and provide prompt solutions. • Strategic Design and Optimization: Design and improve UI/UX for various platforms. • Global Site Operations: Manage and support the functionality of websites across various countries, including Thailand, Vietnam, Malaysia, China, the US, India, and the Philippines, ensuring seamless operations and continuous improvement. • Product Knowledge Training: Conduct training sessions for clients to ensure smooth usage of systems. • Operating System: Oversee domain and hosting management for clients. • Proficient in fostering clear and engaging communication with customers • Shift Rotation Support: Work in a shift rotation to ensure continuous support. • Fostering and Sustaining Positive Client Relationships • Proficient in Managing Agile Projects and Sprint Planning with Atlassian Jira

L2 Application Support

A.P. Moller - Maersk

2022-2 - 2024-5 · 2 yrs 4 mos

Shah Alam, Selangor, Malaysia

• Support Analyst: Responsible for providing comprehensive client support to key accounts in Singapore, Malaysia, and Vietnam, including leading brands such as Adidas, Nike, Skechers, and Under Armour, by troubleshooting and resolving a diverse array of complex challenges. • Proficient in Agile methodologies using Atlassian Jira for project management, task tracking, and team collaboration. • Data Reporting Analyst: Conducting data analysis to provide actionable insights. • Root Cause Analysis and Solution Delivery: Troubleshooting technical issues and ensuring effective communication with end users until resolution. • Database Code Auditor: Reviewing and checking stored procedures for potential issues. • Hardware Installation and Monitoring Coordinator: Responsible for the installation, configuration, and ongoing monitoring of hardware to ensure optimal operational efficiency and minimize downtime. • Logistics and EDI Operations Specialist: Highlights expertise in logistics (import/export) along with a specific focus on resolving EDI-related issues. • Database Systems Management: Overseeing database management and maintenance. • UAT Software Quality Assurance: Conducting QA testing in UAT to ensure software quality and functionality. • 24/7 Customer Support Representative: Provide continuous, high-quality hotline support to clients in Singapore, Malaysia, and Vietnam, addressing customer concerns and ensuring seamless service availability. • Advanced Expertise in Microsoft Office Suite • Fostering and Sustaining Positive Client Relationships • WMS (Warehouse Logistics System) • TMS (Transportation Management System) CERTIFICATE • Diploma Information in Business • Bachelor in Enterprise Information System • Google AI Essentials • Google Data Analytics • SAP Professional Fundamentals • SAP Customer Engagement and Discovery • Agile with Atlassian Jira • Specialized in WMS Logic and Operational Efficiency