Bruno M.

Own enterprise-wide digital experience across mobile, web, and platform ecosystems, leading product design, experience strategy, and design systems across regulated healthcare and fintech environments. • Led enterprise-wide shift from feature-led delivery to journey- and platform-based experience strategy, aligning product, technology, and business around shared outcomes • Built and scaled a multidisciplinary design organization, establishing operating models, governance, and executive partnerships across complex, regulated systems • Partnered with C-suite and senior product leadership to define multi-year experience vision and delivery roadmap across mobile, web, and platform portfolios • Drive large-scale digital transformation initiatives focused on clarity, trust, and continuity across member-facing experiences • Establishing experience frameworks, design systems, and decision models to reduce fragmentation and accelerate delivery at enterprise scale • Acting as executive advisor on experience, operating model design, and organizational change during periods of transformation Scope: Enterprise Digital Ecosystem | Multi-Platform Products | Org & Operating Model Transformation | Executive Leadership

Leading AI-driven transformation, systems thinking, strategic and UX design teams to enhance omnichannel experiences across Chase. Partnering with product, technology, data, and marketing teams to scale AI-powered automation, personalization, and workflow optimization.

Championed human-centred design, systems thinking, and enterprise-wide transformation initiatives, embedding design methodologies into Chase’s delivery model.

Led AI-driven healthcare innovation and digital transformation, optimizing public health programs and clinical operations across the U.S., Latin America, and Africa. ATLAS – AI-Powered Digital Health Platform Led the development of ATLAS as a proof of concept, testing AI-driven public health monitoring and disease prevention. Funded by USAID, the initiative explored real-time data insights to improve healthcare access through partnerships with ministries of health and NGOs. Global Health Pilot Use Cases: • Guatemala – Enhancing maternal health tracking, reducing infant mortality. • Ghana – Support to community health workers in managing Non-Communicable Diseases (NCDs). • Senegal & The Gambia – Enabling real-time malaria prevention and cross-border surveillance. • Health System Design Team Leadership → Integrated systems engineering, service design, and clinical expertise to enhance primary care efficiency. • Real-Time Patient Feedback Tool → Designed a continuous patient experience measurement system, driving service improvements across primary care clinics. • Community Health Access Platform → Created a digital navigator for low-income communities to access essential healthcare resources. • ACT Learning Network → Developed operational training for medical directors & practice managers to enhance clinical & administrative efficiency.

As a Social Entrepreneur, Product & Experience Designer, I thrive at the intersection of technology, design, and social impact—creating solutions that empower individuals and communities. My work focuses on designing innovative experiences that drive meaningful change. 🌍 Re-presente – A GIS-powered platform enabling citizens and block chiefs in Mexico City to identify, prioritize, and collaboratively act on neighborhood well-being while engaging in Participatory Budgets—In collaboration with Laboratorio para La Ciudad (CDMX), a government operated innovation lab. 👓 Virtual Humanity – Leveraging Virtual Reality to reduce pre-surgery anxiety for eye care patients, developed in partnership with Sala Uno in Mexico City. 👗 CLO – A peer-to-peer clothing-sharing app designed for college women, making fashion more accessible and sustainable. ✨ UVIC – A wearable UV sensor designed to protect workers exposed to UV radiation for 3+ hours daily, promoting occupational health and safety.

• Led UX/UI design for interactive science simulations, aligned with Next Generation Science Standards (NGSS). • Collaborated with UC Berkeley’s Lawrence Hall of Science to design engaging digital learning experiences.

• Designed digital branding & campaigns for clients such as Nike, Boeing, Google, Starbucks, Revlon, Estee Lauder, Macy’s, HBO, Delta, KIA, DIAGEO, and Zappos. • Agencies: Tribal DDB, Digitas LBi, Visual Max, Elizabeth Arden, 360i, Gotham, Digitas, Havas, Publicis, Sarkissian Mason, and BBH.

• Rebranded Tommy Hilfiger, developing its global digital and retail identity. • Created digital experiences for Grey Goose Vodka, U2 and Green Day, Pepsi, NASA’s Juno Mission, TED MED Conference and AMC’s Storymakers.

• Designed TV and film branding packages for Nickelodeon, TV Land, CBS, SF1, Travel Channel, Helvetica, The History Channel and Macy’s. • Developed motion graphics for Miller Lite, RadioShack, Helvetica, Dove, Pampers and Mastercard TV ad campaigns.

Human Centered Design, Service Design, Systems Design, Product Design, Sustainability.

Top 10% of class, Dean's list throughout college.