william rossiter

* Performed as a regional leader in individual sales. * Promoted from Relationship Banker II to Multi Branch Banker. * Partnered with business bankers and financial advisors to increase auxiliary revenue streams. * Generated additional branch traffic through outbound calling and external networking events. * Enhanced Capital One’s brand recognition and community impact by volunteering for outreach events such as the Junior Achievement Finance Park program. * Supervised junior bankers and tellers with emphasis on sales and service conversations, strategies, and best practices resulting in growth of branch deposit base, account utilization, and customer satisfaction scores which were all significantly higher than corporate objectives. * Created ad-hoc reports tracking the utilization rate of new accounts which allowed management team to identify and properly manage attrition rates and product cannibalization. * Ensured all audit and security policies were followed in accordance with Bank and Federal policies.

* Promoted from Management Trainee into branch leadership as a Management Assistant. * Provided superior customer service resulting in several months of branch-wide customer satisfaction scores which exceeded corporate objectives. * Participated in the Best Person Program where I worked for four months at the Reagan Airport location and was ranked fourth in individual sales across the region for both June and July 2010. * Positively impacted other divisions of the company through the submission of three referrals which resulted in three car sales. * Oversaw the training and development of new employees. * Built and maintained relationships with local body shops, insurance adjustors, and auto dealerships which resulted in continuous growth of business and customer base.

Compiled daily press report, drafted constituent response letters, researched contemporary legislative issues, created material for Senator’s website, drafted floor statements on Senator’s behalf, provided tours of Capitol building to visiting constituents, performed various administrative tasks including word processing and data entry.

Conducted research for legislative correspondents, filed constituent mail, provided tours of the Capitol to visiting constituents, received constituent phone calls, and performed various administrative tasks.

Activities and Societies: Honors Student, National Latin Exam Silver Medal Winner, Vice President of Chambers Choir

Activities and Societies: Phi Kappa Theta Fraternity, OSU Running Club, Dean's List: College of Arts and Sciences (Autumn 2007 and Winter 2008), Four Terms of Latin