Wayne Koh

Socials, Content & Community Lead @ Mantle

About

I am a post-graduate student that achieved a Bachelor in Hospitality (Honours) Business with Distinction at Singapore Institute of Technology (SIT) with an interest in Sales, Marketing, Communications, Growth and Business Development. Being a highly passionate and self-motivated individual, I constantly aspire and strive for excellence in everything that I do and I truly enjoy interacting with different people from all walks of life. Having the belief in never allowing yourself to stop learning and growing, I have always looked forward to overcoming any challenges that might come by. Throughout both my academics and extracurricular, I have strongly developed my skills as a team player. Since young, I have the passion for pursuing sports like basketball as it had taught me the value of communication which instilled a positive contribution to team efforts. As of now, I am continuously seeking opportunities to enhance both my interpersonal and professional skills.

Country

City

Singapore

Industry

Information Technology & Services

Skill

Experience

Socials, Content & Community Lead

Mantle

2025-5 - Present · 1 yr 5 mos

Singapore

Head of Community, Growth

Ordzaar

2023-5 - 2025-4 · 2 yrs

Singapore, Singapore

Growth Lead

Bake

2023-5 - 2025-4 · 2 yrs

Singapore, Singapore

Global NFT Business Development & Strategic Partnership

Coinstore

2022-8 - 2023-7 · 1 yr

Singapore

Operations Trainee

Oakwood

2021-5 - 2021-12 · 8 mos

Reviewed and refreshed organisations’ operational policies and guidelines through recognising the importance of formalized processes which increased productivity and risk of errors. Conducted the safety program audits on various brands such as “The Unlimited Collection” to gain a wider perspective on the issues experienced by the different properties. Supported the groupwide health and safety program through refinement and development of various measurements and audits (i.e. Oakwood Clean360) to pivot and tackle the ever-changing pandemic. Contributed to the pre-opening of upcoming properties through tracking and monitoring the various project progression and adherence to its critical path. Spearheaded the pre-opening and conversion of local brands and property (i.e. Ann Siang House) to understand the criticality of various parties involved. Assisted in the re-branding of local property (i.e. Oakwood Studios) to recognize the feasibility and factors taken into consideration when selecting an appropriate strategy for re-structuring.

Guest Relations Officer

JW Marriott

2020-1 - 2020-4 · 4 mos

Cultivated customer loyalty and promoted repeated visits through developing a positive relationship with VIPs. Arranged and rendered personalised service for guests which includes communicating details and logistics in a clear, detailed and timely manner. Coordinated and solved the queries and requests of guests promptly to other departments such as housekeeping and concierge, maintaining a high satisfaction rate.

Sales Assistant

Christian Dior Couture

2019-5 - 2019-8 · 4 mos

Singapore

Established rapport with guests and maintained crucial communication with my team to ensure smooth operation. Promoted and upsell to guests on the latest luxury trends and provided recommendations to satisfy their needs and wants, satisfying monthly sales target.

Platoon Commander

Singapore Army

2017-6 - 2019-5 · 2 yrs

In command of a platoon size with over 30 members for their training, safety, morale and discipline Led 15 members for an evaluation of a major mission exercise and achieved a result of REDCON 2A (B+) Planned, organized and conducted trainings, exercises, and other outfield and lifestyle activities for over 100 members