Wayne Harlow

Retired

About

ASE Certified Master Technician since 1978. ASE Certified Refrigerant recovery & Recycling VW/Audi Master Registered Technician SAE International member Technical training received at Volkswagen of America from 1974 through 1984 in the followings areas. Engine Repair Engine Management Fuel Systems Manual Drive Train Axles Automatic Transmission/Transaxle Heating & Air Condition Electrical/Electronic Systems Brakes Systems Suspension and Steering Technical training received at Audi of America from 1985 through 1986 in the followings areas. Engine Repair Engine Management Fuel Systems Manual Drive Train Axles Automatic Transmission/Transaxle Heating & Air Condition Electrical/Electronic Systems Brakes Systems Suspension and Steering Technical training received at VW/Audi AG, Bentley Motors, Ltd. from1986 through 2003 in the followings areas. Engine Repair Engine Management Fuel Systems Advanced Engine Performance Manual Drive Train Axles Automatic Transmission/Transaxle Heating & Air Condition Electrical/Electronic Systems Brakes Systems Suspension and Steering A8 Specialized Training in Wolfsburg and Neckarsulm Training with VAG 1550 Complete training for Rolls/Royce and Bentley received in Crew England Training with Rolls/Royce and Bentley Diagnostic Tool for engine management Microsoft Office IBM AS400

Country

United States

City

Pompano Beach

Industry

Automotive

Skill

Automotive Engineering, Parts, Warranty, Suspension, Steering, Automotive Aftermarket, Vehicles, Automotive Repair, Customer Satisfaction, Automotive, Automobile, Dealer Management, Profit, Brake, Motorsports, Dealers, Customer Retention, Aftersales, Powertrain, Automotive Parts

Experience

Retired

Retired - Everyday's a Saturday

After Sales Manager

Bentley Motors, Inc.

2000-11 - 2005-6 · 4 yrs 8 mos

Provide support to dealers in Florida, North Carolina, Atlanta, Chicago, and the Caribbean to help them to maintain profitability and customer satisfaction. Work with the factory engineers to resolve technical issues. Assist dealers to resolve warranty problems and interface with Parts, Service, and General Managers in dealers to assist in maximize efficient in all departments.

After Sales Manager

Rolls-Royce Motorcars Inc.

2000 - 2003 · 3 yrs

Audi Fixed Operations Manager

Volkswagen Group

1989-8 - 2000-11 · 11 yrs 4 mos

Maintained a customer satisfaction level that has consistently ranked in the top five districts in the country, while keeping goodwill expenditures and warranty cost the lowest. Provided support to dealers in the Northeast United States region to provide successful strategies to increase profitability and maintain customer satisfaction.

Audi Product Quality and Warranty Specialist

Volkswagen Group

1986-7 - 1989-8 · 3 yrs 2 mos

Provided technical assistance to dealers to resolve difficult service issues that could not be resolved at the dealer level. Assisted District Service Managers by providing in-depth analysis for warranty cost control. Performed field analysis for Audi factory offices to assist them with fixing product shortcomings.