Yong Wei (Wayne) S.

Leading IT Services with a focus on stability, security, user experience, and building a modern workplace environment that scales with the business. Key areas of responsibility ✔️ Overseeing day-to-day IT support operations and service delivery ✔️ Strengthening identity, access, device management, and governance ✔️ Enhancing user experience across Microsoft 365, Slack, Atlassian, and collaboration tools ✔️ Improving structure, documentation, and operational clarity across the team ✔️ Supporting compliance, readiness, and a stronger cybersecurity posture ✔️ Partnering with stakeholders to understand needs and shape solutions that actually help the business Focus & Direction ✔️ Reducing friction in how employees work ✔️ Automating wherever it makes sense so IT becomes more efficient and sustainable ✔️ Building toward a secure, well-governed, scalable modern workplace foundation

At 2X, in addition to IT Operations, I undertake multiple responsibilities as an interim IT Security specialist to bolster the overall IT security posture. I reviewed legal documents pertaining to technology and operations, refined overall IT operations, including end-user support, and optimized office systems. Furthermore, I connect with stakeholders and understand their needs and challenges, providing solutions and offering feedback and suggestions to mitigate overall business risk. ✔️ Directed project management and execution, ensuring successful delivery. ✔️ Identified, reported, and mitigated organizational risks to improve security and operations. ✔️ Developed and enforced IT security processes and policies, ensuring regulatory compliance. ✔️ Provided data-driven insights on projects and business challenges to enhance operations. ✔️ Advised and improved IT support operations, optimizing office workflows and asset procurement. ✔️ Managed vendor and client agreements, addressing security and data privacy concerns to reduce risk. ✔️ Streamlined Microsoft 365 infrastructure, enhancing system performance and security. ✔️ Led initiatives to improve IT service quality through automation and security awareness programs. ✔️ Created an IT Operational Manual for team reference and learning. ✔️ Recommended process improvements to automate tasks, boosting efficiency. ✔️ Delivered security awareness training to improve data protection literacy across the organization. ✔️ Create knowledge bases with documentations, how-to guides, trainings and user manuals. Achievement ✔️Doubled Microsoft Defender 365 security scores. ✔️Streamlined various operational processes through new solutions and automation, resulting in a marked increase in overall efficiency. ✔️Reduced spam and phishing emails through Exchange Online. ✔️Implemented Mobile Device Management with Microsoft Intune for enhanced device security.

✔️Led IT-focused internal audit initiatives, overseeing planning, execution, and reporting for the group of various business entities. ✔️Spearheaded the recruitment, coaching, and development of the Internal Audit team, fostering a culture of excellence. ✔️Drove process improvement through the digitalization and automation of the information dashboard, enhancing efficiency. ✔️Offered independent advice and guidance to address IT-related operational challenges, ensuring compliance with industry standards.

Spearheaded IT operations, fostering self-service and automation for enhanced productivity, collaborated with leadership on process enhancements, project management, and compliance efforts, and achieved a 30% reduction in IT workload through RBAC and automation solutions. Responsibilities ✔️Led the configuration and troubleshooting of OKTA, ensuring smooth and efficient identity management. ✔️Influenced management on digital transformation and best practices. ✔️Developed IT policies balancing risk mitigation, efficiency, and user experience. ✔️Oversaw budgeting and resource planning for IT initiatives. ✔️Influenced remote work strategies and policies. ✔️Conducted internal access audits and risk assessments. ✔️Led internal infrastructure planning, overseeing network and storage solutions. ✔️Mentored engineers to enhance services and career development. ✔️Offered advice and solutions for stakeholders' challenges. Accomplishment ✔️Automated user access (RBAC) and onboarding and offboarding processes significantly reduced administrative overhead. ✔️Led and implemented the JIRA Service Desk system across various business functions, which helped increase ticket resolution efficiency. ✔️Led the migration of password management from Passpack to OKTA, strengthening data security while reducing authentication-related issues. ✔️Introduced payment requests and hot-desking booking systems, streamlining operations and saving the company resources. ✔️Implemented IT purchase request and expenditure tracking systems, improving financial accountability and reducing unauthorized spending. ✔️Led and executed the assets inventory and computing device tracking systems, optimizing resource management and reducing inventory discrepancies.

I was assigned as the Technical Lead and the key person responsible for all the high-priority and C-suite issues. I was also the Product Owner of SCCM and IT manager at the sister company for 14 months. During the yearly review, I achieved 4 years of outstanding and a year of cluster 1. Technical Lead and Computing Specialist for End User Computing (EUC) related issue ✔️Responsible for 3rd level & above computing-related issues including Smart Phone & Tablet ✔️Generate and analyze findings & reports including IT security & users' access matter ✔️Vendor management & negotiating ✔️Analyst potential risk in terms of IT Security, licensing, and access rights for the office and the upcoming changes ✔️Provide findings and develop alternative solutions for virus outbreaks & infection ✔️Develop & Provide a workaround for the IT Security team to meet the ISO, PCI-DSS, and internal IT Security/IT Asset/Audit policy Microsoft System Center Configuration Manager(SCCM) Owner ✔️To plan, configure, & advise on patch management and provide Software Update solutions for Windows, Adobe & HP driver updates for Windows clients & servers ✔️To package & distribute software and provide software deployment solutions, including software library portal ✔️To produce and analyze reports such as investigation findings, asset inventory, patch compliance, and software metering ✔️ Led and managed the AppLocker (Microsoft SW Restriction tool), Good Mobile (Push Mail Client) & KMS(Microsoft Product Activation Server) system Projects: ✔️Microsoft SCCM 2007 to 2012 migration ✔️Microsoft AppLocker ✔️Microsoft KMS ✔️Call Center Client Desktop setup with PCI-DSS & ISO compliance Process Improvement: ✔️Initiate monthly patch automation & management and achieve audit goal ✔️Initiator of PCIDSS project with 100% compliance, enhancement, management & automation ✔️Improve software deployment processes with 50% cost & time-saving

Was outsourced from Astro Malaysia Holding(AMH) to AOL as IT manager while simultaneously in charge of high-priority issues from AMH. ✔️Overseeing and keeping track of overall IT-related challenges and performance, including vendors' and engineers’ performance. ✔️Led & executed IT infrastructure system upgrades, changes, or improvements to fit the business requirement. ✔️Plan on yearly financial budgetary (CAPEX & OPEX). ✔️Evaluate & procuring new IT solution & equipment. ✔️Offer advisory and update of Office 365 features and other IT-related updates to the management to explore the business opportunity and tackle the current business challenge. ✔️Deliver & analyze reports on a regular or requested basis. ✔️Overseeing other office facilities/electronics matters such as TV, Video Conferencing equipment, Astro decoder(s), smart devices, and other accessories. ✔️Act as an IT consultant for the internal and subsidiaries’ management team. ✔️Work as IT governance part of the enterprise risk management team to ensure the IT infrastructure, IT security measurement, and future investment in technology are secure and meet the business requirement. ✔️Part of the BCP community and in charge of planning the IT Infra BCP plan. Accomplishments Projects: - ✔️IT Infrastructure setup & fine-tuning. ✔️Cloud-based Video Conferencing solution. ✔️Consultant for Document Management System. ✔️ Overseas office migration and close down. Process Improvement: - ✔️2-phase password encryption of documents for a temporary workaround. ✔️Lead & coordinate network hardening. ✔️Initiate monthly patch automation & management.

Was outsourced and worked directly with customers (Phillips Morris Malaysia and Dell Malaysia). Preferred engineer for the high-priority ticket for Dell Enterprise level ticket. Outsource Customer Engineer IT Security Officer (2009-2010) ✔️Onsite and responsible for daily IT Security operation tasks, including compliance checks, review of software usage, remediation of compliance issues, etc. ✔️Aside from that, also perform testing on security risks for the OS level ✔️Also assisting in IT Assets housekeeping, IT Assets’ physical filing & HP OpenView database updating ✔️Managing new/foreign software found in the current IT environment, including all Malaysian HQ, factory, and regional office ✔️Act as a contact point between IT Security and other IT-related teams with the legal department to review software licensing and its terms and conditions Dell Server & Storage Engineer (2008-2009) ✔️Act as Dell server team Team Lead and coordinate with the job coordinator to assign tasks and daily calls to engineers accordingly ✔️Provide EMC storage, servers & storage support, which is focused on hardware and its configurations ✔️Set up the server from scratch and rack-mounting ✔️Support on hardware replacement, OS reinstallation, warranty claims, and basic configuration, including hardening as provided by customers ✔️Provide training for the company’s engineers, including field engineers & standby engineers on customer sites Level 2 EUC Support for Dell Services Provider for Commercial and Enterprise (2007-2008) ✔️Provide 2nd level of technical support on Dell products, including desktops, laptops, servers, switches, printers, and small appliances ✔️Support on hardware replacement, OS reinstallation, warranty claims, and basic configuration, including hardening as provided by customers Integration Engineer (2006-2007) ✔️Integration works inclusive of installing and setup up hardware ✔️ Project engineer for multiple new equipment rollup projects

Nothing much, but nerd programmer who share all the weird idea with classmates. And my final year project was a web-based staff appraisal system. During Final Year Project, I managed to develop web-based staff appraisal system for the college. It was a conceptual system in testing environment which is to replace the manual appraisal system in college.