wayne edgson

Part of a national team responsible for supporting volunteers and branches that worked to develop services and provide support for the Multiple Sclerosis community. It was a broad remit but some of the main areas of responsibility were helping branches achieve and maintain their essential services such as advice, grants, health and safety, risk assessment, information and fundraising, working to find volunteers and to ensure they were happy in a role that they enjoyed. Designing, building, organizing and delivering training for both new volunteers and long standing team members on topics ranging from listening skills, web sites, campaigning, benefits, employment options and fundraising. Finally, ensuring local teams and the Regional Committee were able to meet their obligations in terms of health and safety and governance issues. Contributed to Demos/MS Society/Leonard Cheshire work and publication on Social Care Constitution

I Started with Commission for Patient & Public Involvement in Health on secondment from Lambeth CHC as the Patient & Public Involvement & Governance Lead covering the South-East of England. This involved recruiting volunteers, induction, briefing and providing guidance and governance advice to them and the wider NHS and voluntary sector. The role also encompassed designing, writing and delivering training packages to a wide range of audiences, regulatory advice and management responsibility for staff. In 2005 moved to the new post of Area Network Co-ordinator for the same area with responsibility for running forums, organising training and conferences for over a thousand volunteers and major national events. In late 2006 promoted to the new post of Events & Project Manager with responsibility for the same area of work for the whole of England with managerial and budgetary responsibility for a national team of staff and organisation of conferences, events and training for over 3,000 volunteers. Covered at Director level when required. Left due to abolition of organisation.

Assistant to the Chief Officer with responsibility for helping the public in raising and resolving issues under the NHS complaints procedure, monitoring the quality of local NHS services and working with local volunteers and members to improve specialist provision of mental health and emergency services. I left on promotion.

Started as an Administrative Assistant with the Paymaster Generals Office with basic responsibility for completing pension paperwork. I was then promoted to Administrative Officer and undertook pension calculations, issuing of payments and customer liaison. I then moved to the DSS as an Administrative Officer with responsibility for calculating and paying benefits and dealing with the general public via correspondence, telephone and face-to-face. In 1992 I was promoted to LO1 Executive Officer and moved to the Benefits Agency in London running a specialist counter service dealing with homeless and violent customers who were unable to use normal offices. I then ran various benefit paying teams. During this period, I also undertook roles involving recruitment financial management, designing and delivering training and communications. I edited our local district newsletter and served on the national editorial board of BA News. I was upgraded to the role of Higher Executive Officer to cover for absence as required. I left to return to full-time education.

My role was to lead and engage a high performing team of department colleagues to achieve outstanding customer service, drive sales and deliver high operational standards. As a Team Manager I motivated, led, supported and coached my team to bring out the best in those around me. I plan and managed labour, stock availability and sales targets, ensured standards remained high and continually looked for ways to improve. I provided 5 customer service to drive sales forward.

Additional Modules in Political Journalism, Document in Irish History, African Literature and Computing