wassim khalaf

- Desktop/laptop hardware and Software setup and troubleshooting - (Post Office) Mail servers administration and Basic Sun troubleshooting. - Implement global practices and processes, toolset, support structure in offering high class IT support services. - Defined the KPI's, Introduced Quality Control and Measurement, Developed Scorecards for analyst measurements - Introduction of a Awards scheme to motivate the analysts and boost team performance. - Supervising and administrating security applications: VPN & PKI - Schlumberger Dubai Network Infrastructure Champion - Project Management and project ownership for internal development - Training and presenting the new technologies to the team. - Testing and evaluating all internal pilot projects - Assistance in Recruiting, Staffing, Training and Mentoring SD analysts. - handled a team of 10 analyst offering support to 9k users in ME region with efficiently handling a volume of 6500 Inbounds Supporting the Messaging infrastructure comprising the MTA’s and regional Sun JSMS servers Specialties: ITIL,MCSE,CCNA