Warren Meyers

Lead and manage customer service, warehouses, and sample department for a wholesale tile distributor. Specializing in Supply Chain Management, Logistics and Distribution, Warehouse Management, Team Leadership, and Process Improvements. Handled all escalated customer complaints. • Negotiated all logistic contracts with FedEx/CH Robinson that lead to creating a new stream of revenue for the company. • Worked with IT to develop internal tools that lead to more accuracy in inventory, instant freight rates from UPS/FedEx/CH Robinson/Peninsula, and an inventory look up tool that gave CRS’ instant inventory levels and inflows of POs with ETA’s. • Added credit card processing fee button to the order screen which turned credit card fees from a cost to the business to a revenue stream monthly. • Identified a major shipping loss on a product and changed how we sold. The manufacturer contacted me to see how I identified this issue. This changed how they packaged and shipped this product nationally due to my discovery. • Worked in conjunction with outside sales team on several items including customer issues, installation problems, buying habits, and went on ride-along with reps once per quarter to meet with key accounts.

Added more responsibilities to my Customer Service management role. In addition to running Customer Service, I was tasked with learning both Warehousing, and Sample departments processes while focusing specifically on process improvements. • Steppingstone from my role as a Customer Service Manager to being involved more with warehousing and sample departments. • Put in charge of all daily operational tasks including communicating with venders and suppliers that provided services to us daily/weekly. • Made sure all receiving, put away, and shipping was done quickly and accurately daily in the warehouse. • Learned warehousing best practices by working in the warehouse and “getting my hands dirty” learning from the ground up. Pulled will-calls and hand loaded vehicles, swept floors cleaned, learned receiving/shipping process all to give me a global understanding of how the warehouse functioned from beginning to end of of the business cycle. • Changed the standard of cleanliness within the warehouse by creating open/closing protocol that must be followed daily with weekly goals that must be followed. • Had 1 on 1 monthly meetings with warehouse associates to go over KPI's and voice any issues that came up that month that need to be addressed

Manage and oversee a team 10+ CSRs with multiple locations. Work hand in hand with suppliers, dealers, purchasers, business owners, and end users who buy wholesale from a rapidly growing wholesale Tile distributor. • Oversaw team that took all inbound phone calls and Will-Call traffic at our front counter. Helped with any customer issues (complaints/returns). Trained new staff. Met monthly with each CRS on KPI’s and goals for both short- and long-term growth. • In charge of creating and maintaining new accounts and making them long term partners. • Changed how we process Special Orders and reduced errors by over 98%. • Had weekly meetings with business owners to discuss team growth and weekly metrics.

Responsible for outside sales in 45-mile radius of Portland. Job involved customer development and marketing, account management, B2B sales for accounts under $50,000 of shipping revenue per year. Used CRM to track data.

Hiring and training new employees in product knowledge, sales, and customer service. Established new rental relationships with body shops/car dealerships to use Enterprise exclusively. Consistent member of teams which won the “Balance Analysis Award” in southern California for overall profitability while achieving over 10% growth and maintaining exceptional customer service scores. Outstanding track record for training first-time salespeople to perform with high levels of success in sales. Won the 2013 “Rookie of the Year” award for top-performing manager in California region “C”. ● Helped open the first “Exotic Car Collection” store in Beverly Hills. Managed 2 of the largest ERAC stores in the country at the same time while growing each store by 10%+. ● Promoted to Store Manager within 19 months from entry-level associate, and operated largest non-airport car rental branch in Southern California for world-leading agency ($18B) ● Turned around historically-underperforming downtown location to profitability through extensive, out-of-the-box marketing campaign, and achieved highest year-over margin and service ranking in the entire LA region. ● Established an outstanding track record for training inexperienced sales people and motivating them to achieve high levels of success – many advanced as top revenue producers in their locations and several received early promotions to junior management-level positions.

● Increased sales moth over month by 8-17%, by coaching junior associates best practice sales approaches ● Promoted Downtown LA to Santa Monica Store with 400% increase in car volume, and quickly achieved top regional producer

● Top 10 in region for selling additional insurance protection on rental cars. ● Promoted from Management Trainee to Management Assistant within 8 months

Assisted CEO with projects and advertising campaigns for Fortune 500 companies ●Represented and organized marketing campaign for companies like Nissan, Sports Illustrated, Ballup, and Traffik auto show ●Taveled around the country with ESPN NCAA College Game Day with the Heisman Trophy ●Found popular locations on game days to display the Heisman Trophy for people to take pictures with and direct them to the Sports Illustrated Heisman Trophy tent where they could sign up for free Sports Illustrated and play interactive games.

Responsible for B-2-B sales for the entire Bay area market including 29 separate districts, 260 schools, and 440,000 students. ●Accountable for marketing entire product portfolio, maintaining client relationships, conducting informational and training seminars, and developing and delivering sales presentations. ●Developed innovative way to incorporate geography into cross-curricular lessons in math and science to offset recession drop in sales

●Sold standard Mercedes-Benz automobiles ●Hired as AMG product Specialist to sell the AMG High-performance and Maybach lines