Warren Douglas

Sales & Client Development: Spearheaded business development across the GCC and Indian markets, focusing on sectors such as FMCG, Retail, Manufacturing, Education, and Technology. Conducted in-person B2B sales meetings in Mumbai to establish and deepen client relationships, pitch recruitment and HR solutions, and close deals. Drove client acquisition through a mix of direct outreach, LinkedIn campaigns, referrals, and participation in industry events. Engaged with CXOs, HR Heads, and Business Leaders to understand hiring challenges and position Daksada as a strategic recruitment and HR partner. Collaborated with internal teams to draft tailored proposals, pricing models, and delivery timelines based on client-specific needs. Recruitment & Talent Acquisition: Managed end-to-end recruitment for mid to senior-level roles across Sales, Marketing, Finance, HR, and Technical domains. Designed sourcing strategies aligned with client expectations, using tools like LinkedIn Recruiter, internal ATS, and headhunting methods. Screened, interviewed, and shortlisted candidates, presenting only the most relevant profiles with cultural and role alignment. Advised clients on market trends, compensation benchmarks, and candidate positioning to enhance decision-making. Ensured high levels of candidate and client satisfaction, resulting in repeat business, long-term partnerships, and referrals.

• Successfully closing new business opportunities to meet the team's ARR targets. • Enhancing product and industry knowledge to provide professional and confident consultations. • Strategically positioning Zinklar to outperform competitors and win new business. • Conducting over 30 demos monthly to drive sales pipeline growth. • Managing the full sales cycle from lead qualification to negotiation and closure. Achieved and surpassed a monthly revenue target of $36,500, consistently contributing to the company’s growth in the market research SaaS space. Maintained 70% conversion rate, successfully closing deals by effectively identifying client needs and positioning Zinklar’s solutions Led efforts to acquire mid-market companies with under 1,000 employees, growing Zinklar’s client base across multiple verticals.

• Executed cold outreach to qualify leads and build a robust pipeline, primarily in the DMO Sector (80%). • Achieved a quarterly ARR of 80k from SMBs (DMO & VRM). • Ensured data accuracy through comprehensive data enrichment in HubSpot CRM for the US and EMEA markets. • Engaged effectively with inbound leads to ensure high-quality qualifications.

• Prospecting, evaluating and onboarding new advertisers. • Mee ng or exceeding all individual and team sales goals. • Developing client relationships to gather business references.

• Facilitated the expansion of Pierre Cronje's premium bespoke handcrafted furniture products in the EU region. • Orchestrated end-to-end sales and distribution solutions • Identified and mapped potential clients within the premium furniture market. • Successfully established and nurtured relationships with new clients.

• Reporting to the Vice President – Corporate Sales, I was entrusted with the task of managing National Key Accounts as well as acquiring business from new clients in the Corporate Sales Division. • Responsible for facilitating great customer relationships with existing and new Accounts and ensuring higher level of commercial value. • Lead a team of 3 Key Account Executives, creating a supportive and challenging environment to drive volumes and ensure the achievement of targets. Achievements:  Individually led the team and acquired new business from large Corporations such as Ebay, Universal Music, Trafigura & ITM.  Consistently achieved individual and team targets of 200 post paid sales per team member, from new accounts each month whilst bringing in an average of 4 new customers per month.  Led a team that successfully launched I Phone 5, to the Corporate sector, exceeding targeted sales by 12%  Worked on projects alongside other functions, to fine tune processes leading to uniformity of business practises across the different verticals of the organisation.

The Company specializes in professional audio video integration technologies for a multi-user environment. Some of the products that the Company provides include high end screens and audio video equipment, video extenders, video switches, video splitters, video converters etc. The Company caters to a clientèle of Home as well as Corporate customers Responsibilities: • Reporting to the CEO / Owner of the business, where I was responsible for business development, operations, client interface and after sales service and customer care management. • Led a team of 6 executives responsible for sales and after sales assistance • Developing new dealers in order to expand our dealer base across the country • Effective role in planning and implementing financial plan for the company • Setting of sales targets, and forecasting sales for the fiscal year. Achievements:  Won 3 major projects, each project worth approximately Rs 5mn and above.  Generating average revenue of Rs 2.7 mn per month, through the sales force.  Increased distribution management through appointment of a large multi site retailer who was trained and developed to be our main stockist. Sales through this channel were Rs 6mn annually thus increasing turnover by 19%.  Streamlined the supply chain and finance and banking function in order to ensure smooth payables and receivables schedules. Worked closely with banks in order to obtain banking facilities such as overdraft facilities etc.  Managed overall operations of business generating Profit Revenue of over Rs 0.9 mn per month.  Trained new empolyees on technical and functional aspects of the business on an ongoing basis.

1. Part of a team of Brands Executives and On- Trade Merchandisers for the Dubai Region and managing 5 star properties, such as Jumeirah Group, Le Meridien, Hilton, Bustan Group, Ramada Group of Hotels, Shangri-La Hotel etc. 2. Launch planning, implementation and evaluation of all Promotional Activity 3. Developing all POS elements with marketing department. 4. Implemented trade schemes and special incentive programs for Key Accounts. 5. Regular Follow- up with the Warehouse on the Status of Stock for the POS for the region. 6. Coordination with advertising agencies for product launches. 7. Maintaining a database of all current Tap and Spirit Population for my respective accounts. 8. Maintaining a rapport with Key Account Managers and Outlet Mangers and ensuring product visibility and product availability in the market. 9. Providing Feedback on all promotional activity both positive and negative to the Sales and Marketing Manager. 10. Maintaining a keen understanding of the market and competitor activity. Market Research in order to identify consumer needs and preferences.

1. Team lead for group of charter brokers. 2. Developing a strong rapport with operators and clients from across the globe. 3. Responsible for proposing the most suitable and cost effective aviation solution. 4. Assisting management in preparation of business plans and budget for the department. 5. Researching for commercial aircraft depending on client's charter requirements 6. Prepare personalized quotes 7. Follow up and diligently maintain the new inquiry process 8. Lead negotiations on behalf of the customer until an agreed contract is signed 9. Accommodate changes to, and confirm details for the charter operations 10. Monitor charter operations to ensure successful charter experience for the customer 11. Post flight follow up customer feedback and invoicing 12. Customer retention and development 13. Periodic review of assigned customer, systematic visit campaign to track and document customer status and new request to facilitate growth 14. Monitor current aviation issues affecting aircraft availability and market prices 15. Maintaining a client database 16. Drive the sales strategy for new business within the existing client base and new market places 17. Validation of operators and Clients 18. Educating and training of new employees on aircraft and CRM systems

1. Assisted in the sales of the multiple premium brands to premium customers. 2. Responsibilities included Sales, Customer service, Merchandising, Training and Cash Management. 3. Sales: Direct retail sales to walk in customers. Obtained information through product catalogues, the internet and relayed this information to key high net worth customers 4. Accompanied customers to the driving range and assisted them with techniques in playing golf. 5. Customer service: Customer care was given prominence as all customers were high net worth individuals of various nationalities. Also included handling customer grievances and cater to the same. 6. Merchandising: Shelf planning, checking and updating inventory in the store on timely basis. Ensuring all promotion material was always available. Placing order at right level to ensure smooth operations. 7. Induction of new staff: This included training and development of new staff. 8. Cash Management: To maintain records of cash inflow and creating regular reports on the same. Accomplishments I was the youngest employee in the company. Despite which, I consistently recorded the highest sales figures on a monthly basis. I was also identified as the person who trains all new sales assistants in the areas of customer care and product knowledge.