warren capps

* Obtained accurate insulating fluid samples from high voltage transformers while following all sampling procedures and safety regulations. * Completed paperwork for each job thoroughly and accurately. * Interpreted lab data, demonstrated individual testing knowledge, utilized industry knowledge for customer briefings. * Maximized ability to identify upgrade opportunities * Determined and recommended additional opportunities–Field Service/ upsell. * Provided superior customer service in dangerous and challenging environments. * Maintained company vehicle to SDMyers standards. * Maintained proper record of equipment, safety personal protective equipment, and provided accountability for company property and Per Diem finances. * Obtained purchase orders and customer signatures as needed. * Followed international and interstate shipping procedures and policies to ship samples promptly and accurately. * Received and maintained certifications via OSHA, TWIC, MSHA, and site-specific customer safety training. * Maintained current First Aid /CPR certifications.

* Provided narrative based assistance to blind / low vision clients via a real-time computer interface. * Utilized audio, video, and global positioning feeds to assist with diverse tasks such as navigation, travel, reading, work, school or home-based tasks. * Leveraged third party software to record all customer interaction for quality control and follow up. * Maintained strict confidentiality of all customer and business information. * Executed broad based computer skill set using a variety of software packages in a dynamic and real time environment. * Interfaced with customers in a respectful and compassionate manner to achieve the desired task completion. * Demonstrated flexibility with client requests by utilizing a broad life skills knowledge base.

* Maintained best possible quality of transmitted instruction in a Distance Learning environment. * Staged Distance Learning classrooms for remote instruction. * Maintained recording capabilities of Distance Learning classrooms. * Maintained calendars for Distance Learning classrooms and television studio. * Monitored student camera operators. * Maintained relationships with faculty, students and remote site personnel to support Distance Learning classes. * Monitored distribution of instructional materials and exams to and from remote site. * Served as back-up camera operator. * Maintained statistical data and quality control data for classrooms. * Setup and maintained camera and recording equipment in classrooms and field environments. * Preformed transfer of media formats to support instructional goals.

* Supervised sixteen student camera operators and front desk personnel * Staged Distance Learning classrooms for interactive courses. * Established connectivity with remote sites via teleconferencing equipment. * Troubleshoot distribution of instructional materials and exams to and from remote sites. * Maintains up-to-date records, and calendars for Distance Learning classrooms, video conferencing and television production studio. * Trained student camera operators and front desk personnel. * Created training materials to support Distance Learning instruction. * Monitored quality control in classrooms. * Oriented faculty to Distance Learning classrooms. * Assisted with media production in studio and field environments. * Provided primary contact for media format transfers for instructional use. * Maintained currency with new technology and advances in the field of education and digital media production.

Activities and Societies: Alpha Phi Omega Advisory Chair for AHK Chapter