Kaseen Murray

Led cross-functional modernization projects that effected change across the entire Army Reserve. Conducted extensive research and provided expert analysis on Defense Network initiatives to optimize Soldier and systems readiness. Prepared executive summaries and presentations for senior leadership regarding the IT department’s status and capabilities. Drafted operational documentation and facilitated meetings with senior leaders. Drafted white papers for Army Reserve senior leadership to consider in making executive decisions for the component. Used interpersonal communication skills to collaborate with IT system operators all the way up to U.S. Army Program Executive Offices (PEOs). Oversaw the daily operations of IT teams consisting of government contractors, junior enlisted Soldiers, non-commissioned officers, and warrant officers. Assisted with the establishment of secure networks to include military and defense partner networks. Advised the organization's chief executive officer and staff on IT department's capabilities and requirements. Oversaw the maintenance, and management of the organization’s IT infrastructure, Data Center, and communication nodes. Serves as a member of the Communications Security (COMSEC) team for management of secret and top-secret cryptographic keys. Produced briefing slides with updates to command and staff for ongoing projects and future IT operations. Managed IT department budget and procured equipment accordingly each fiscal year. Managed IT projects and assisted subordinate organizations with obtaining necessary communications systems and resources for mission success. Traveled nationwide to conducts site assistance visits and conducted assessments and inspections of IT personnel and systems for functionality and mission capability.

Applied knowledge of bank processes and products and acted as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collected and consolidated demand to identify opportunities, within the Bank. Executed the development of business process related solutions for internal clients and members. Evaluated processes/resources and developed effective solutions / improvements / enhancements to drive the efficient execution of Bank Automation projects. Served as a Change Champion for Jira Cloud migration efforts.

Talent Manager for Signal, Cyber, Military Intelligence, and Ordnance specialties with responsibility for management of worldwide assignments and Professional Military Education of 233 warrant officers. Provided continuous counsel, information and instruction to warrant officers with regard to assignments, professional development, and other career related matters. Maintained liaise with Proponent Officers and senior leaders to address pertinent manning issues. Provided supervision of assigned officers' personnel files. Executed the manning guidance established by the Chief of Army Reserve, HRC Commander, and Division Director. Maintained, reviewed, prepared and updated personnel records using various automated systems - Soldier Management System (SMS), Army Selection Board System (ASBS), Reserve Component Manpower System (RCMS), Reserve Officer Data Enhancement System (RODES), Army Training Requirements and Resources System (ATRRS). Worked closely with each managed officer to consider their personal and professional needs regarding assignments and schools. Kept an open line of communication to be readily available whenever the officers needed assistance or advice.

Efficiently supported system installation, operation, management and maintenance of the classroom and lab systems and associated Warfighter Information Network – Tactical (WIN-T) INC 1 & INC 2 component equipment. Provided formal instruction using facilitation, simulations, demonstration, hands-on practical exercises, and hands on training on the systems, and associated equipment. Performed research, task analyses, curriculum analyses, and learner analyses. Used various graphics and screen capture tools to design and storyboard lessons. Conducted safety risk assessments with students before each block of instruction. Regularly performed technical research, course development, and presentation of modularized training on the WIN-T INC 1 & 2 platforms. Instructed students to operate, maintain, and repair government furnished equipment, commercial off the shelf systems, and equipment in classroom and laboratory settings. Installed and maintained hardware and software associated with the assigned duties of the position i.e. satellite terminals, GNS3, Cisco Unified CallManager 8.0, Cisco Packet Tracer, and Nodal Network Simulator (NNS). Adhered to official lesson plans maintaining consistent and effective training, and to maximize student training time. Completed training records in accordance with course requirements such as maintaining student attendance rosters, academic and counseling records, and training tracking roster. Assumed responsibilities and duties as class lead instructor as required. Regularly test students by administering both written and practical examinations. Managed the NNS Lab accommodating Soldiers in MOS 25B, 25Q, 25N, and 25S. Briefed visitors and potential clients on the NNS Lab capabilities.

Responsible for supporting system installation, operation, management and maintenance of the classroom and lab systems and associated Warfighter Information Network – Tactical (WIN-T) INC 1 & INC 2 component equipment. Provided formal instruction using facilitation, simulations, demonstration, hands-on practical exercises, and hands on training on the systems, and associated equipment. Performed research, task analyses, curriculum analyses, and learner analyses. Used various graphics and screen capture tools to design and storyboard lessons. Conducted safety risk assessments with students before each block of instruction. Regularly performed technical research, course development, and presentation of modularized training on the WIN-T INC 1 & 2 platforms. Instructed students to operate, maintain, and repair government furnished equipment, commercial off the shelf systems, and equipment in classroom and laboratory settings. Installed and maintained hardware and software associated with the assigned duties of the position i.e. satellite terminals, GNS3, Cisco Unified CallManager 8.0, Cisco Packet Tracer, and Nodal Network Simulator (NNS). Adhered to official lesson plans maintaining consistent and effective training, and to maximize student training time. Completed training records in accordance with course requirements such as maintaining student attendance rosters, academic and counseling records, and training tracking roster. Assumed responsibilities and duties as class lead instructor as required. Regularly test students by administering both written and practical examinations. Managed the NNS Lab accommodating Soldiers in MOS 25B, 25Q, 25N, and 25S. Brief visitors and potential clients on the NNS Lab capabilities.

Supervise and manage information system assets associated with Automated Information Systems (AIS) and Internet Protocol (IP) Local Area Networks (LAN). Lead personnel and sections and manage the training of personnel on the installation, administration, management, maintenance, operation, integration, securing and troubleshooting of tactical AIS, intranets, and video teleconferencing (VTC) systems.

Managed the development and upgrade of Signal Center audiovisual products that are classified under various DA/DOD Visual Information Production and Distribution Programs for distributed learning. Spearheaded the approval, scheduling, resource acquisition, and cataloging and production coordination of training films, Computer-Based Training (CBT), Computer Assisted Instruction (CAI), Interactive Media Instruction (IMI) and Simulations that fall under the Army Recruiting Information Support System. Used Microsoft Office Suite to produced reports and briefings for Division Chief weekly staff meetings. Regularly maintained database of IMI products for the entire DoD reference at LandWarNet eUniversity and Reimer Digital Library. Assisted Project Coordinators track government products. Aided with reviewing deliverables, editing storyboards, and validating products. Set up teleconferences for incremental updates. Maintained the sections automation equipment such as networked printers and scanners, desktop computers, and fax machines for 11 classrooms and Digital Training Facilities (DTFs).

Training NCOIC for over 1,700 Soldiers; responsible for coordinating and overseeing training requirements for three subordinate units within the battalion; coordinate training space and technical support to conduct mandatory Command and Staff briefings. As Master Trainer, was responsible for tracking, filing and submitting all training schedules to higher. Received, modified and appropriately assigned Taskings to all subordinate units. Served as the unit ATRRS Manager; obtained accounts for all others schools managers in the unit. Developed and managed the section's SharePoint webpage; published pertinent information for the Soldiers to access continually. Conducted regular inspections of training for subordinate unit; maintained all inspectable areas resulting in superior ratings.

Owned and operated family restaurant.

Monitor, operate and maintains hardware, software, and networks for a computing platform. Configure, assemble and install computers workstations and peripheral equipment. Perform first line support for service interruptions such as printer routings, power outages, wiring problems, and malfunctioning servers. Escalate unresolved problems to expedite resolution. Maintain disaster recovery procedures for Local Area Network (LAN) and related equipment/software. Upgrade, modify and replace hardware, software and network components. Perform migration, system backup and system recovery activities. Monitor system performance, gather data, and prepare management reports. Provide user orientation on hardware, software or network operations.

Provide technical assistance to customers to minimize disruptions of computer operations. Exercise responsibility for maintaining the accuracy and integrity of the help desk database.Resolve a wide variety of problems, to include LAN and WAN technical problems, problems emanating from the operating systems, and applications. Ability to install, configure, and trouble shoot any technical problem with hardware and software applications. Monitor IT services, e.g., operating systems, applications, and systems such as Windows Vista, Workstation, Servers, Windows XP and Server 2003.

Interpret requirements and changes as they impact HR policies and procedures and prepare appropriate guidance to the staff. Provide advice on the use of data for compiling personnel and other statistical reports and preparing personnel action documents. Staff correspondence to and for the chain of command.

Managed a remote communications site composed of over $8 million worth of telecommunications and electronics equipment. Managed a 24 hour Help Desk, Technical Control Facility and Operations cell for a site providing communications support for a network of over 15,000 subscribers. Directed restoration and alternate routing of circuits, trunks, links and systems. Provided advice and technical and tactical assistance to subordinates and commanders. Supervised telecommunications and data services requests, and disseminated operations information to ensure C4 communications connectivity. Maintained reliable communications support with the only mobile Tech Control Facility in Kuwait during Operation Iraqi Freedom III.

Provided technical expertise in the use of a local and remote computer network system. Planned and developed network modifications or additions, evaluated computer requirements; verified specifications for acquiring systems software and computer hardware to integrate into the network. Provided support to the LAN through administration, diagnostics and problem solving. Supported PCs and associated peripheral hardware/software through diagnostics and repair. Responsible for support of PCs over their complete life cycle to include setup/configuration, software installation and assistance, troubleshooting, and maintenance for a variety of administrative systems.

Delivered Welcome Address at Senior Class Baccalaureate Service and HS Graduation