Wariya Sopitpakdeepong

Support marketplace operations across Shopee, Lazada, and TikTok by investigating customer and operational issues, coordinating with cross-functional teams, managing product information through Seller Centers, and ensuring marketplace readiness. Analyze operational performance, develop SOPs and knowledge resources, improve customer experience through process optimization, and support onboarding initiatives that improved KPI performance by 5-10%.

- Designed and delivered onboarding programs, process training, and quality coaching for new hires and existing team members. - Improved new hire readiness by 20% through structured learning programs and operational coaching. - Developed training materials, knowledge resources, and process documentation to improve operational consistency. - Worked closely with Operations and Quality teams to communicate process updates and support continuous learning initiatives.

- Qaulity checked on product listings and live-stream content to ensure compliance with platform policies and quality standards under (05-98% passing rate) - Analyzed quality trends and investigated operational issues, contributing to a 15% improvement in quality performance through data-driven recommendations and coaching - Collaborated with cross-functional stakeholders to identify root causes, improve policy compliance, and strengthen operational consistency - Prepared quality reports and performance insights to support continuous improvement initiatives

- Designed prompts to generate AI images using generative AI tools - Optimized prompts to improve image quality and consistency - Reviewed AI-generated outputs for quality assurance and compliance with project requirements

- Conducted quality reviews to ensure content met project guidelines, quality standards, and client requirements. - Evaluated generated outputs for accuracy, consistency, and compliance, providing feedback to improve overall quality. Identified quality issues and collaborated with the project team to maintain operational standards and continuous improvement. - Maintained accurate documentation and adhered to established quality assurance processes while meeting project deadlines