Wangui Rhoda

Duties and Responsibilities: • Managed clients’ accounts ensuring good customer feedback, resolving customer complaints, and maintaining customer retention. • Direct and indirect marketing of garage services, workshop equipment, consumables, and car spare parts to achieve and surpass set targets. • Issued management with reports and constant updates on consumer needs, market trends, targets, and competitor strategies. • Ensured procurement policies and procedures were fully adhered to per the company policy and South Sudan Law under Procurement Act. • Strengthened customer relations by constant communication, visits, and relaying adequate information as required.

Duties and Responsibilities: • Travelled 20% of the week to meet Operation Centers to forecast staffing, budgetary and equipment needs. • Negotiated will long terms vendors to secure discounts and strengthened working relationships. • Documented Operating Procedures for fuelers • Kept track of all plant costs and communicated leadership team recommendations for operational budget. • Formulate strategic and operational objectives • Examine financial data and use them to improve profitability Manage budgets and forecasts • Perform quality controls and monitor production KPIs • Recruit, train and supervise staff • Find ways to increase the quality of customer service • Ensure all operations are carried on in an appropriate, cost-effective way • Improve operational management systems, processes, and best practices • Purchase materials, plan inventory, and oversee warehouse efficiency • Help the organization’s processes remain legally compliant • Formulate strategic and operational objectives

Duties and Responsibilities: • Authentication and verification of supplier documentation to ensure legality and proper following of company regulations. • Set up measures to ensure efficient customer services, retention and full satisfaction. • Manning CCTV coverage, ensured it was fully functional and in good condition. • Issued daily reports on orders, stocks, material conditions and set targets. • Receiving and processing incoming stocks, ensuring they are as per the orders and safe custody. • Picking and filling orders from stocks, packing and shipping orders or managing, organizing and retrieving stocks.