Wangui Kiiru

• Established and managed a successful rental business providing children’s entertainment equipment (e.g., bouncing castles) and adult leisure items (e.g., billiards tables). • Handled all core business functions including customer service, inventory management, marketing, and logistics. • Maintained accurate financial records, balanced daily cash register, and conducted budgeting and financial forecasting. • Recruited, trained, and supervised part-time staff to support operations during peak seasons and events. • Delivered high-quality service to clients for birthdays, corporate events, and community functions, resulting in repeat business and strong customer referrals.

• Directed day-to-day operations across service, kitchen, and security departments to ensure seamless customer experiences. • Oversaw recruitment, scheduling, and performance management for all staff, fostering a culture of accountability and excellence. • Developed and implemented standardized operating procedures to enhance efficiency and service quality. • Managed vendor relations, inventory control, and procurement of supplies to support uninterrupted operations. • Led financial planning and budgeting, including revenue tracking, cost optimization, and profitability analysis. • Coordinated logistics for events, live performances, and VIP experiences, ensuring flawless execution. • Ensured full compliance with health, safety, and licensing regulations. • Collaborated with marketing teams to drive foot traffic and brand visibility through targeted campaigns.

Administrative Support Events Management Client Handling Data Entry Employee Relations Records Management Budget Handling Rapport Management