Wan Hairil

During my tenure at Expeditors as a Senior Sales Executive, I have had the privilege of driving business growth and forging valuable relationships with clients. With almost 3 years of experience in this role, I have developed a deep understanding of the logistics industry and the importance of delivering exceptional customer service. As a Senior Sales Executive, my primary focus has been on identifying new business opportunities and nurturing existing client accounts. By leveraging my extensive network and industry knowledge, I have successfully met and exceeded sales targets, contributing to the company's revenue growth. I take pride in my ability to understand clients' unique needs and offer tailored solutions that address their specific challenges. By effectively communicating the value of our services and building trust, I have been able to establish long-term partnerships with key clients. Throughout my time at Expeditors, I have honed my negotiation skills, developed strategic sales plans, and collaborated closely with cross-functional teams to ensure seamless service delivery. I am passionate about providing exceptional customer experiences and delivering results that exceed expectations.

During my time as the Manager of Project & Energy Services at Expeditors, I had the privilege of leading a high-performing team and driving success in the project logistics and energy sectors. With nearly three years in this role, I successfully oversaw and executed complex projects while ensuring exceptional customer service and operational efficiency. As the Manager of Project & Energy Services, I was responsible for developing and implementing strategic plans to expand our presence in the market. By leveraging my industry expertise and deep understanding of project logistics, I effectively identified new business opportunities and fostered strong relationships with key clients. One of my key accomplishments was leading the successful execution of critical projects, meeting strict deadlines and budget requirements. Through effective project management, collaboration with cross-functional teams, and proactive problem-solving, I ensured seamless service delivery and exceeded customer expectations.

During my six and a half years as the Manager of Project Cargo at Expeditors, I had the privilege of overseeing business development and operations management for this crucial sector. My responsibilities encompassed a wide range of tasks, from product development and pricing to sales development and customer relationship building. As the Manager of Project Cargo, I played a pivotal role in driving sales growth by assessing customer needs, developing proposals, and ensuring seamless service delivery and execution. By building strong relationships with customers, I gained a deep understanding of their requirements and provided tailored solutions to meet their unique project cargo needs. In addition to sales and customer management, I coordinated the operational delivery of project cargo services. This involved working closely with branch operations teams, setting Standard Operating Procedures, and providing on-site management to ensure the successful execution of projects. I also participated in forecasting, budgeting, and P/L management to drive profitability and operational efficiency. As a Subject Matter Expert for Project Cargo, I provided training and support to Asia Pacific branches, sharing my expertise and ensuring consistent service excellence across the region. Moreover, I was responsible for managing project cargo bids, overseeing their execution, and supporting operational management. Throughout my tenure, I leveraged my industry knowledge, leadership skills, and strategic mindset to achieve significant milestones in expanding our project cargo capabilities and driving customer satisfaction. I take pride in the successful implementation of projects, effective cost management, and the establishment of long-lasting client relationships.

During my time as a full-time Forex Trader from December 2011 to September 2012, I embarked on a journey to develop my trading abilities and gain a deep understanding of financial markets. This experience allowed me to immerse myself in the dynamic world of forex trading, where I honed my skills and expanded my knowledge of global economies, currency pairs, and market trends. As a Forex Trader, I dedicated myself to continuous learning and analysis of market conditions. I closely followed economic indicators, news events, and technical analysis to make informed trading decisions. Through meticulous research and the application of risk management strategies, I aimed to achieve consistent profitability in the forex market. This experience taught me the importance of discipline, patience, and adaptability in the face of market fluctuations. It sharpened my analytical skills and ability to identify patterns and trends, enabling me to make timely and effective trading decisions. Being a full-time Forex Trader provided me with invaluable insights into the intricacies of financial markets and the art of trading. It was an intense and rewarding period where I immersed myself in a world of financial data, charts, and trading platforms. While my journey as a Forex Trader was relatively brief, the lessons and skills acquired during that time continue to influence my understanding of global markets and shape my approach to investment and risk management.

During my time as the Transport and Logistics Manager at Exxon Mobil Olefins Recovery Project, managed by Shaw Stone and Webster Asia Inc., I had the responsibility of overseeing the daily transport requirements for a project team consisting of 3800 personnel. My primary focus was to ensure the safe and efficient movement of high-volume logistics, including personnel, equipment, and materials such as pipe spools, heat exchangers, out-of-gauge cargo, steel structures, compressors, and ISO tankers. As the decision maker in purchasing department equipment and selecting service providers, I prioritized cost-effectiveness and ensured that all items were fit for their intended purpose. Additionally, I developed and implemented route management procedures and systems to meet the specific logistics requirements of the project. This involved optimizing daily site traffic flow and ensuring compliance with safety goals and measurements for both vehicular and personnel movements. As the company representative, I regularly interacted with clients and government authorities to present reports, key performance indicators (KPIs), and resolve any logistics, transport, or safety-related issues. Negotiating on behalf of Shaw Stone and Webster Asia Inc., I ensured a smooth working relationship with stakeholders and maintained compliance with regulatory requirements. To efficiently manage the logistics operations, I directly supervised a team of five supervisors, 50 safety coordinators, 10 traffic controllers, and 10 support staff. This encompassed responsibilities such as training, hiring, overtime management, petty cash handling, and leave approval. Moreover, I ensured that the logistics operations provided support for emergency response plans and facilitated access for vehicles. One of my significant achievements in this role was reducing manpower costs by 10% through the redesigning of schedules and functions.

During my three years as an SPT Project Traffic Controller at Exxon-Mobil, I had the privilege of overseeing and coordinating the daily operations of 3PL logistic providers, with a contract value of USD 500 million. My responsibilities included managing warehouses, lay-down areas, and supervising jetty operations during the discharge of project cargo. As the Single Point of Contact for clients and EPCs (Engineering, Procurement, and Construction), I worked closely with senior management and government authorities to ensure seamless project logistics operations. I provided project KPIs, made recommendations, and coordinated logistics activities, acting as the liaison between the refinery, base plant, and external stakeholders. I took pride in forming, organizing, and managing the department, including hiring, training, and planning manpower needs. The efficient management of high-volume construction vehicle traffic, reaching up to 2,000 vehicles during peak periods, and overseeing personnel movements of up to 22,000 during peak times, were among my key responsibilities. To ensure a safe and efficient operating environment, I forecasted, anticipated, and resolved scheduling conflicts between multiple construction companies in various areas of the project, such as Self Perform Works, Revamp Areas, and Greenfield Areas. Additionally, I managed, planned, and communicated road closures while providing alternative routing options for SCP/Refinery plant operations. In order to prioritize safety and compliance, I gathered, organized, approved, and scheduled all project-related heavy haul movements, including reviewing Job Safety Analysis (JSA), Task Risk Assessments (TRA), and Work Method Statement (WMS) work packs.

During my tenure as a Customs Broker at Federal Express (S) Pte Ltd, I had the privilege of handling customs clearance for a diverse range of industries, including pharmaceuticals, life sciences, petrochemicals, and high-technology segments. With clients such as MSD, Schering Plough, Pfizer, Siemens, Infineon, HP, and Sony, I was responsible for ensuring compliance with import and export regulations while facilitating efficient customs processes. As a Customs Broker, I supervised warehouse resources and ensured proper storage and segregation of dangerous goods, valuables, and caged items. Daily preparation of cage inventory reports allowed for effective management and timely release of cleared shipments. I played a key role in implementing performance improvement plans and coordinating ISO activities and documentation to meet regulatory requirements and customer needs. By developing "Best Practices" for FedEx's ERP clearance processes and software, I enhanced efficiency and streamlined operations. Moreover, I maintained up-to-date knowledge of customs and controlling agencies' regulations, ensuring compliance and adherence to government requirements. Handling formal entries and auditing documentation for shipments requiring formal entry, I meticulously coordinated with flight schedules and clearance priorities. In resolving difficult and complex clearance and customer issues, I provided exceptional support to expedite customs clearance and ensure customer satisfaction. I achieved significant results during my tenure, such as developing job aids, poison licenses, and SOPs for the import/export procedures of controlled items, resulting in a 10% increase in Same Day Delivery service levels. Additionally, I successfully planned and scheduled resources for GST rate changes, optimized department clearance performance, and proposed a suggestion to eliminate an extra clearance cycle, resulting in substantial cost savings.

Obtaining my Bachelor of Science (Hons) in Business and Management Studies from the University of Bradford was a pivotal milestone in my academic journey. During my time at the university, I had the opportunity to delve into a comprehensive range of subjects within the field of business, equipping me with a solid foundation of knowledge and skills. The program provided me with a well-rounded education in various aspects of business, including finance, marketing, human resources, and strategic management. Through engaging lectures, interactive seminars, and practical projects, I gained a deep understanding of the theoretical frameworks and practical applications of business principles. One of the highlights of my educational experience was the opportunity to collaborate with diverse classmates, each bringing their unique perspectives and experiences to the table. This collaborative environment enhanced my interpersonal and teamwork skills.