Wallace Ho

Wallace Ho

General Manager, Corporate Communications, CRM and Digital @ 嘉頓有限公司 The Garden Company Limited

Country

-

City

Hong Kong SAR

Industry

Retail

Skill

CRM, Digital Strategy, E-commerce, Marketing Strategy, Marketing, Advertising, Market Research, Sales, Customer Relationship Management (CRM), Digital Marketing, Customer Loyalty, Media Planning, Product Development, Management, Customer Journeys

Experience

嘉頓有限公司 The Garden Company Limited

General Manager, Corporate Communications, CRM and Digital

嘉頓有限公司 The Garden Company Limited

LinkedIn
2025-7 - Present · 1 yr 3 mos

Hong Kong SAR

Uni-China Group

Head of Group CRM

Uni-China Group

LinkedIn
2024-3 - 2025-6 · 1 yr 4 mos
Sun Hung Kai Properties Limited

Head of Customer Experience (The Point)

Sun Hung Kai Properties Limited

LinkedIn
2022-8 - 2024-3 · 1 yr 8 mos

Lead the development of The Point app, platform and ecosystem. Thought leader to drive ideas for digital transformation and data driven decision making to improve both CX and operation efficiency. Implemented Instant Earn (scan and earn) solution, HK’s first integrated EV charging x shopping mall app service. Extended contactless parking service Wilson Parking to enable The Point members to use the same service in 55 Wilson Parking carparks.

L'Oréal

Regional CRM & Consumer Experience Manager, Travel Retail APAC at L'Oréal

L'Oréal

LinkedIn
2021-7 - 2022-6 · 1 yr

Hong Kong SAR

Chinese consumer data strategy, stitching cross channel data of Chinese consumption to activate, retain and build CLTV.

L'Oréal

Regional CRM & Consumer Experience Manager, Luxe Division, APAC

L'Oréal

LinkedIn
2019-8 - 2021-7 · 2 yrs

Driving digital innovation strategy for luxe brands in APAC, including predictive AI algorithm for more precise retargeting, eCRM acceleration and marketing automation acceleration (Salesforce Marketing Cloud)

Fresh

Digital and CRM Manager

Fresh

LinkedIn
2018-3 - 2019-8 · 1 yr 6 mos

Hong Kong

Digital: in charge of all digital and social touchpoints, formulating content and media planning strategies. Enhanced media buying efficacy with 1P data. CRM: in charge of loyalty program, analytics and technical related enhancement Trade: in charge of retail events and trade promotions

Haagen Dazs (General Mills)

Digital Marketing and CRM Manager

Haagen Dazs (General Mills)

2016-10 - 2018-3 · 1 yr 6 mos

Developed eShop and eVoucher for the business. Revamped loyalty program and social media for the brand.

Guerlain

CRM & Digital Manager

Guerlain

LinkedIn
2015-3 - 2015-12 · 10 mos

In charge of paid, owned and earned digital channels, loyalty program and CRM analytics

Godiva Chocolatier

Regional Assistant Product Manager (Pacific Rim)

Godiva Chocolatier

LinkedIn
2011-8 - 2015-2 · 3 yrs 7 mos

End to end product management from R&D to go-to-market strategy. Loyalty program management.

Swire Resource Limited

Senior Marketing Executive (Columbia)

Swire Resource Limited

2010-8 - 2011-6 · 11 mos

Branding, 360 media buy, PR and sponsorship

IKEA Hong Kong

Marketing Executive

IKEA Hong Kong

2006-9 - 2010-7 · 3 yrs 11 mos

Marketing communication from TVC, print ads to PR and events. IKEA Catalogue production and distribution. Website revamp.

Education

City University of Hong Kong

City University of Hong Kong

LinkedIn

BBA Information Systems

2003 - 2006 · 3 yrs

Wallace Ho's Contact Information

Email

******@***.com

Phone

(**) *** ****

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