WALID HACHMAOUI

- Build, develop and manage accounts by providing service and support. - Renewal of the existing portfolio. Understanding and taking over responsibility of the service level agreements (SLA’s) made for with the clients and Ensuring KPIs are met as per Client’s expectations. - Issuance of tenders from analysis up to contract award (technical, financial and legal). - Identify and target business opportunities. - Assist the department managers by liaising between employees and executives both internally and externally to ensure seamless operations and coordinate efforts to improve the customer experience at all levels. - Review daily call reports to assess the adherence to KPI’s, and active positive engagement between the client and the company and ensure the timely and successful delivery of our solutions. - Define and monitor benefits administration Critical to Quality (CTQs) metrics, perform root cause analysis on defects and implement remediating actions and procedures. - Analyze, prepare, and deliver appropriate policies presentations and performance - Ensuring compliance with latest policies and ensuring that the same is in line with KYC, AML and other regulatory requirements (DHA, HAAD) as well Coordinates with Compliance to address certain high-risk escalations or exceptions. Drive and support regulatory change initiatives across the Employee Benefits organization. - Keep a check on the attention to detail and accuracy of data / reports that gets delivered to the clients from different departments. - Strategically select and procure new medical providers, negotiate tariffs, and close contracts and maintain medical providers relations and resolve complains pertaining to direct billing with all concerned department. - Visited: Oman-Jordan-Turkey-Germany-France-Algeria-Morocco-Libya-Tunisia-Niger- Mauritania and successfully built network of medical providers there (+700 facilities).