Gene Waldenmaier

Led several diverse IT based projects including data center upgrades and migrations, new building IT infrastructure deployment, validation and acceptance, mainframe application development, voice application upgrades and deployments, desktop application upgrades and defining new functional departments. Currently leading two technically diverse projects and teams in the 1) Operational Technology (OT) Security and Compliance Implementation Project and 2) Data Center Hardware Replacement.  Utilize best PMI practices and followed NFCU’s SDLC framework, including the setting of priorities, leading of meetings, challenging results and monitoring project progress.  Provide timely project status, issues, and risks clearly and concisely to all stakeholders including senior managers, resource managers, sponsors and technical leads.  Coordinated and led contract negotiations and Statement of Work development with external vendors and contracting firms. Negotiated project scope with all stakeholders.

 Set up the PMO for the transformational upgrade of Express-Script’s Accredo Specialty Pharmacy $17.2 Billion value stream. Re-engineered the pharmacy’s End to End enterprise operating model and vision. Design was centered around 40% cost savings with increasing patient and customer care satisfaction. Developed the Cross Functional Design implementation and execution model and established Change Control and Management.  Used Scrum framework in Software Development Life cycle (SDLC) projects. Products included Traffic Management Systems testing tool box (Scrum Master), e-commerce/authentication system (Scrum Master), several web developments (Product Owner and Developer).  Project Manager of Accredo’s Business Rules Mining baselining operational pharmaceutical workflows. Utilized first person interviews, code inspection and automated rule extraction to establish features and user stories for future agile development.  Developed Business Case, secured funding, built team and Program Managed the launch of Ingram Micro’s Global Cisco VoIP/UC/UCCE initiative. Initial deployment consisted of 16-sites in Latin America. Subsequent deployments were throughout North America and EMEA. Two UCCE clusters were deployed in NA & EMEA. Established budget, secured funding, established and maintained schedule, negotiated with external vendors and several internal functional units across various continents and departments.  Lead Engineer & Program Manager of a scalable mobile system to treat medical waste (patent pending) certified for landfill disposal. The invention was designed and meets the disinfection and throughput requirement of midsized Hospitals and Regulated Medical Waste generators. Product is currently in operation at Greenville Hospital Systems in South Carolina.

 Owned P&L responsibility while maintaining integrity of the annual $22M budget with $17M allocated to the Network Convergence and Operations group, to include managing & mentoring more than 30 engineers servicing over 200 corporate sites, and 4 global Data Centers.  Developed and directed a phased methodology to implement Cisco Contact Center (UCCE) in replacing an existing Avaya based Call Center, which included the deployment and accountability of more than 1,000 agents with plans to deploy and additional 2,000 over the next 24 months.  Executed Ingram Micros's Global MPLS WAN strategy to consolidate a 20+ vendor Global MPLS WAN environment into two-vendor world-wide deployment, integrating more than 5 continents, 30 countries and over 200 individual sites. Project initiative increased network reliability greater than 10-fold, from less than 4-9s to greater than 5-9s, and enhanced overall capacity over 65%, reducing recurring costs to under 70%.  Revitalized global computing infrastructure. Implemented the global service management processes (using ITILv3). Activated 3 new datacenters in co-location with Equinix in North America, Europe and Singapore supporting 3000 servers. Migration and consolidation of 800 applications into these locations. Leveraged state of art technologies for computing, virtualization, network and storage technologies (Cisco UCS and Nexus, VMware, EMC), aimed at the deployment of a private cloud model within the data centers. Defined and implemented new infrastructure management model mostly based on out-tasking and utilization of offshore resources.

 Instrumental in establishing and penetrating new territories while nurturing and establishing trusted relationships in maintaining existing named accounts, selling cellular, data enabled, IP centric 4G and IP Multimedia Services to government and commercial clients, exceeding revenue goals more than 250%, representing a 20% increased in the customer base.  Served as a key principal in the development and negotiation with Sprint as a strategic account, representing more than $20M in net-new projects over a two year period.  Managed and mentored sales support team domestically and in Germany, Finland, Korea and and China.

 Owned accountability for managing more than 100 engineers & technicians with over 16 vendors and contractors for the Green-field build-out of enterprise-wide Radio Access Network representing 250 cell sites and Core serving South Carolina, North Carolina and Georgia  Project Managed the build-out of a Green-field Central Office (CO)/Mobile Telephone Switching Office (MTSO) and Network Operations Center (NOC). Program Managed CO/MTSO/NOC functional move from existing location to Green-field in one maintenance window, keeping downtime to under 5 minutes.  Established and implemented the operational processes, methods and procedures for the 24/7 operation of the cellular network, which included radios, switches, billing platforms, connectivity and ancillary services.  Led negotiations with Lucent Technologies, settling an outstanding $46M supply contract, while reducing obligations by $20 million, saving more than 40%.

R&D Program Manager - Total responsibility for customer satisfaction and programmatic execution including price, cost control (CAS compliant), schedule and product evolution. Customers consisted of US ARMY CECOM, DARPA, NSA, NRL, US Army CECOM, Sarnoff Labs and Telcordia.